Western Truck & Trailer and OK Tire

Needed a tire fixed, Friday at 4. Got it done right away. Great service and great staff.

These guys are top notch. They hooked us up with a new set of front tires, and an alignment for our big Hino 185. We got a killer deal, and had minimal down time. We then blew a tire on the henday, were able to make it to them, and they had us fixed up in less than 30 minutes, again for a killer deal. Very friendly and knowledgeable. I highly recommend them, especially if you have a fleet of large vehicles!!

Not very truthful and compassionate dealership. Wouldn't admit any fault in delayment of delivery of the vehicle. Resulting in my business encoring $2000 in extras. Don't believe salesman Kevin Harris on the promises he makes. The GM Mitch Mason didn't seem concerned about the customer even when in the wrong.Aug 26 2019- Monday I arrived at Western Truck & Trailer in NW Edmonton. Identified the truck I wanted to purchase. Myself and Kevin Harris talked about what I needed done extra to the truck before delivery. It was used and Red in colour and I needed it white. So a paint job and a CVIP done. I also explained that I needed it for Sept 6 2019 as I would be using it to start my new business on Monday Sept 9 2019. Mr Harris said The truck will be ready for pickup on Friday Sept 6 2019

Very Bad ExperienceI have to give one star as without that I am unable to post my reviewWe left our truck there for repair, they checked and confirmed on telephone that there will be cost of $500 and it will take 3 hours and you can picked up the truck after 3 hours, we agreed for the same. After 3 hours they called again and said you need to pay $1200 more there is some other problem and it will again take 2-3 hours. we agreed for the same. when we picked up the truck after paying $1800 to them, truck just run 20 km and we face the same problem again.They don't have well trained staff, even they don't know the problem, they just tried to solve the problem without any experience.I just flushed $1800 at there locationMy suggestion don't go there to repair your trucks

This stablishment provides excellent customer service . They will help you out to all your Auto Vehicle needs Go & Beyond. Excellent customer service all the way specially on Service Department with Jordan’s Team. 100 % reccomendable..

I bought a truck from Western Truck and Trailer(WTT), it was a new Fuso FG4x4, the only one available in all of western Canada, I put a deposit on it, flew to Edmonton from the west coast and gave them a bank draft from the major bank in Canada for $63,000+ . I drove towards home in new truck, one hour later a horrible noise came from engine compartment as the truck lost power, couldn’t even hear radio so loud! I immediately stopped and called (WTT) to find out if they knew what it could be, they assured me the truck was running as it should and it was just the a/c or some other benign fan and not to worry. An hour later the fan was cycling on for 1 minute every 5 minutes, by this time I figured out it was an engine fan that was either on 100% or off, this happening while 5 deg Celsius with a cab chassis, no load, no mountains yet either. I knew this was wrong and decided to take the truck back and get my money back, I notified the sales rep Lauren Hall that the truck was a dud and I was returning it. When I got back the mechanic confirmed the truck engine fan was cycling on and off, the head sales manager was trying to make me believe this was normal on a cold day on flat ground with no load. He said too bad if I did not like the truck, but it is what it is and it’s running perfect and sent me away. I came back in morning hoping to talk to owner, Manager once again said no way I was getting my money back. I called the owner Mitch Mason and explained the noise and cycling of engine fan while cold out, he agreed something not right and told me to take truck back . Manager took the keys and sales papers and told me to go and the check would be sent by mail. No return slip, no check, no documentation, no “ sorry about the faulty truck and you came all this way” . I asked for a check to leave with since they deposited my bank draft the day before, these things clear in minutes , I knew they could put a bank draft together for me and we would be done. No, they said it takes 3 business days to clear, I’d have to wait. I felt sick but no choice other that grab an expensive short notice flight back to Vancouver. This company made me wait 8 days before they sent my money back to me, as you can imagine it was a horrific week waiting to find out if this company scammed me. In many was they did, it cost me $2000 in lost wages and expenses for a problem that had nothing to do with me. They never acknowledged the faulty truck and the inconvenience —- get this— when calling the owner about when he would send my check 6 days later he said they were still trying to reprogram the ecu on the truck and for some reason the thermostat would not open the whole way. All the time I was wondering if they were not bright or very shady , it turns out they are both.

I bought a F-750 service truck from Kevin and he was easy to deal with and a man of his word. When buying i had alot of things going on trying to set up for the new job. I trusted his word on their not an as is dealer." When i had some issues i treated him and the staff with respect and gave them a list. They worked with me on my schedule and never left me high and dry. I had them do extra work i wanted done and they had reasonable pricing and times on. They came to the table on alot of things and i was glad to give them my extra business on whole new set of tires and many additions. They most importantly never had to ask me to miss work because of a delay. They met time lines and short notice. They worked with very difficult suppliers and im still in business without missing a day of work.Although im a mechanic

Recently got winter tires from here. I dealt with Jordan. He was very helpful, and knowledgeable. Very professional place to work with. The Tires and Rims install went quick, and painless. I recommend going here, and I will most certainly will be returning in the future.Thanks guys.

Amazing service when I bought my tires. Staff very knowledgeable and friendly.Thank you Jordan, great team.Jordan and your

Wow. Absolute worst customer service I have witnessed in a very long time. Parts staff had the worst attitude as soon as I got to the counter. He spent 35 seconds with me before claiming the part I was looking for was after market. Then he ran to the back and talked to a tech and came back and said the part is aftermarket. When I brought up the fact that this is a genuine Isuzu part and it’s not aftermarket I was told the key shuts the engine off and not a fuel cutoff LOL that’s when I walked out and lost all hope that anybody at this place knows what they are talking about.I would make this place your last resort if you need parts and make sure you have a part number fire these guys because they won’t do their jobs and spend the 5 minutes it takes to help someone out. Management at this place needs to make some changes to focus on customer service.