Pet Valu

Three employees working. All three were engaging and personable. Excellent customer service.

Great service, but had to return 2 dog toys because they just didn't last, and I think they were defective in design. Even though I had lost the receipt, the staff had me on file in their system, returned one and gave me a store credit for another (different sales ckerks within 2 days). Really excellent service. Was there to buy frozen Primal cat food, but can't seem to find it in Ottawa, including at this store.

The staff were very friendly and really helpful. We found the prices for a few things higher than we are used to, so shop around a little. Good selection considering it's a small store but in a pinch, they are a good option if you need something for your dog or cat.

Smaller location but always very helpful staff. I adopted my kitten from this location.

I went a few time to this location, store is well maintained, theirs a guy with beard in the staff, he seem to be very nice greating me and at the cash too.

Went in fully intending to buy a dog bed, beds were up high on shelves where you couldn’t see or touch them, two staff members at front desk doing nothing with no other customers in the store didn’t even bother to look up or ask if they could help with anything, oh well took my money elsewhere

This store must not be too popular because they seem to have old stock. When I noticed the per food bag I'd bought was past the Best Before date I returned it but things went downhill from there.They refused to exchange it because it was open (unfortunately I needed it right away and didn't check the date 1st) but what really surprised me was the abrasive challenging attitude.Not sure if its the same person described above or if its a store culture thing..Wish I'd noted the name because she was fairly rude (on a weekday afternoon).Not sure who puts up with that but it doesn't include me.

Love coming here! Staff is always friendly. We also have a Great Dane puppy who is nervous around people, but gets better each time we go! A big thanks to the staff for also being patient with him and letting us expose him to other people!

I used to go to this pet value frequently and I always really liked all of the staff until recently. There is a newer girl who works there with buck teeth or something and she is very rude to customers. I saw her yelling at another staff member too once. She talks really loud and screams and she is starting to scare me away I have started going to the store on hazeldean road now. I would not recommend this pet value just because of this girl I have seen her acting condescending every time I go there and she is there. I am sure I am not the only customer she has scared away which is sad because I used to really like this store before she started there the atmosphere was always friendly.

Great customer service . I was looking for something they did not, and the salesperson guided me where to go to find it. Very professional and helpful customer service. I will go for all my dog purchases there.