United Rentals - Fluid Solutions: Pumps, Tanks, Filtration

use United Rentals for about 90% of our pumps and fluid storage bins for our sites for well over the past 8 yrs. Customer service has been fantastic. Drivers are courteous, safety conscious and very professional. Deliveries are on time and our crews work around the entire province and deliveries made as promised/ requested.Admin very friendly and easy to deal with, very personable and relatable. Is everything perfect all the time, nope, but when things don't go right , they do their best to fix things as quickly and easily as they can. We will continue to use their pumps and bins going forward as well. Keep up the great work , especially Katey, Joseph and Bill, thank you for all your work and effort to keep our crews working

Katey and Bob were awesome with the order but trying to contact them at the 450 Sherman Ave North office afterwards was crazy, someone answered in the USA and transferred me, the first time I got disconnected the second time I ended up speaking to Brantford and the third time I ended up in Toronto

Had 2 experiences with this company. Both left me with the conclusion that they are not concerned with their customers. A take or leave it attitude". Told by an employee

Be wary of United Rentals Pump Solutions.Have one of my contractors sourcing from this company. Delayed my project by well over a week. They promised items they could not deliver and continually gave false statements on delivery times. Making promise after promise that the equipment was on its way to site when in fact it was not. They sent defective hoses and filter pots that were not serviced before bringing to site (leaked like a sieve at every fitting). When a company says they will deliver something to site one day and take a week to finally deliver there's something wrong. I will be pro active with future contractors to sway them from calling United Rental Pump Solutions in the future.Never had a problem with other departments of United Rentals but this division needs some changes.An ethical company would be up front with customers and give a realistic time frame.Time to clean up the office there.