Canwax Inc

Just received my first Order, I haven't had much of a chance to use the products yet but was impressed with their Selection and Shipping. I live in NB and it is expensive to ship these kinds of things here. Finding a spot that had all of the things I wanted in one stop was important and incredibly hard to find in Canada.. Canwax has the best selection I have seen so far. Cant wait to play with it all.

Friendly people answering the phones and decent prices but need to be a bit more specific on their website and picking up orders in person. Drove a long ways in bad weather hoping to pick up a couple bottles of sodium hydroxide to try only to find out that even if you call in it takes three to four days. So out the fuel and time for nothing. Three to four days makes it impossible to make plans to come down... was hoping at least this time since i didn't know that someone could've just grabbed a couple bottles for me and I'd place the order on the spot.

Online ordering and pick up available if you live close enough. Great selection of candle making supplies.

I like Canwax, their selection is fantastic, their products are great and product pricing I great. Shipping however is ridiculous. 4 small bottles of essential oil cost me almost the same in shipping as the product itself. I get shipping by weight. We have ordered large bulk orders. But the cheapest shipping for 4 bottles of essential oil was over $14.00 via Canada Post. That's absolutely ridiculous.

I highly recommend this business for all your candle supply needs. Right from the beginner to the expert, they have everything for everyone. The most amazing scents and clean wax. The staff are so helpful either by phone and email. There is never too much delay in replies from them... They are on top of their emails. Customer service is through the roof... The girls are amazing. Thanks ladies for everything you have done and continue to do. I'm a lifer

The team at Canwax has been very helpful in helping me with my orders. They care about their clients a lot and make sure everything is done perfectly. The quality of their products and their customer service exceeded what I was expecting. Definitely use Canwax for any of you soap or candle needs. Support local and you will be rewarded.

Terrible service, very rude, does not know how to communicate properly. I was promoised refund for missing item and did not receive it as I was told I would.

Customer service is excellent! I called to inquire about an order, and needed it shipped out the same day. They were able to accommodate even in the busy season. Will definitely be coming back! Thanks for getting wicks to me so quickly!!

Imagine if they took 10% or the energy spent here to justify everything and instead reply to one of my emails with an apology for the situation and a fraction of the explanation instead of that phone call where they had the balls to request that I remove my review of my experience maybe we wouldn’t be here! Nobody is perfect but admitting when you are wrong helps tremendously with customers! I guess I was the 2% unlucky client about 5 times/11 if what they say is true…Awesome selection but get ready for them calling you and not having everything you needed… personally close to 50% of my orders I got a call to warn me that an item I purchased is no longer in stock even if the website stated it was… and you will get a credit for it but applied AFTER taxes on your next order of course because why be fair? (Waiting for them to refund me an item they forgot to put in my order but billed me 90$ + tax for it I might be a little upset to have to chase them for my money right now)Update:Got a call from Linda today. She said because they get too many orders i should be ok with the situation. Like i told her, what worried me was that the last time there was an issue with my order, the same day i got an email stating that i had a store credit. This time i got nothing at all and it says on the receipt that i received the optiphen. All past bills did NOT have the unavailable item(s) on them so i figured they made a mistake. But Linda assures me i was gonna get a refund next monday or something it's because the girl who works the refunds wasn't there because of a holiday.... yeah OK.... Basically everything not working for them is my fault and somehow i should be ok with it! They don’t take responsibility at all. She asked me to remove this review because it is harsh. Again how is it my fault that this was my experience with Canwax?I was refunded 5 minutes after her phone call! yayy!

This is my go-to for soap molds, I am so grateful they offer Life of the Party molds at such a reasonable price - my Christmas gift giving wouldn't be the same without it.The staff is very friendly and helpful.This is also a great place to find bilingual labels and kraft paper labels.