Russell Alexander Collaborative Family Lawyers

What an absolute nightmare. My lawyer was Brittany Whalen, and dealing with this law firm was an awful experience from start to finish in an attempt to create a separation agreement. Some specific examples include: 1. Questions going unanswered. I sent multiple emails asking for the date to have my home appraised for. I never received an answer and picked a date. Later my lawyer told me this was the wrong date. 2. Constant errors. I sent multiple emails regarding missing debts and errors, with no response. One error even added an extra 0 to a total, increasing it tenfold! 3. Banks were holding an interest rate for me until a certain date. Non stop delays and vacations resulted in me losing this interest rate. At one point, my lawyer said she would send an important email, and a full month went by before she remembered to do so. 4. Excessive billing that could have been reduced if questions were properly answered. I was also told in my intake call that the initial retainer would ‘probably cover everything’. I have now spent 3-4x that, and have had to fire my lawyer as we were getting nowhere. 5. No explanation of the process or plan to proceed. Advice consisted of asking what I would like to do next, with little to no advice on how to proceed. Instead of coming up with solutions to wrap things up, it was an endless back-and-forth about non issues. I wish I could have gone with another lawyer from the beginning, but unfortunately was so distressed I didn’t see the warning signs with this firm. I wish I could file a complaint with the Law Society of Ontario, but I am already so worn out and distressed that I just can’t deal with more trouble.

I dealt with Carter Chartier when I called and he was very knowledgeable about my situation and my needs. Thank you so much carter!!

I retained Russell Alexander family lawyers to deal with my family law matter and Pedro was the clerk on my file. He definitely helped me to make the process less stressful and I felt that my interests were protected by a great team of professionals all along. Thank you!

40year male in a unfortunate separation. This law firm did nothing, their lawyer Jason Isenberg literally gave his 2 week notice and pulled the rug from underneath me after over 70k in paid costs. This fella led me down many costly paths that did nothing to reach any kind of compromise with other party. I found no committed law clerk to my situation it was always “away from office emails”. The reception staff is clearly over paid and if you think telling your clients “not to call the office anymore because you have no answers” that’s is extremely unprofessional.I DO NOT RECOMMEND THIS LAW FIRM. You will experience a lot of unnecessary costs and mental friction.

I was disgruntled when I first had my divorce papers handed to me. I would ask friends that have been through it.Thereafter, I was recommended by a close friend to seek out Ms. Whalen at Russell Alexander.I was so pleased with the steadfast results that she continues to do on my behalf.I'd recommend consulting with her and her firm if you are in a case of divorce and wish to have closure.Thank youJASON

Brittany Whalen listens to her clients, and works tirelessly to make sure they’re taken care of. Anyone with Brittany fighting for them is extremely fortunate!

The outcome of your case is directly tied to the lawyer you choose. I chose the wrong lawyer the first time around and the outcome was very one-sided. When I was faced with returning to court during the height of Covid I didn't know where to turn. I did a lot of research and asked friends that had been in the same situation. I discovered the Russell Alexander firm. Lawyer Brittany Whalen reached out and made me feel immediately at ease. She took me on a smarter path through the situation. She worked hard to make sure my interests were taken care of. My situation was complicated as most are but Brittany worked to get agreement from the other side. It's done now and I couldn't be happier. Thanks again Brittany

I hired Brittany Whalen to represent me through a daunting family separation. I was unaware on the important factors to look for while hiring a lawyer but was quickly enlightened. After hiring Brittany (it was a 50/50 custody battle) I began to notice that this firm was financially driven. She would state that she could not speak to me unless I paid another retainer. I was paying $2500 & $5000 retainers frequently and only hired Ms. Whalen for the course of two months. She also charged for every single e-mail sent to her, even if it was a small question that required a one word reply.Within these two months she did absolutely nothing for me - not even something as little as filing a motion to receive child support when requested. I was on maternity leave at the time and had no source of income, Brittany did not care.I had ONE case conference with her - in which she did not file the correct paperwork, was misinformed and highly unprepared. She was very cold during the process and was certainly not listening ears.After the case conference she told me that I had to settle for a 50/50 agreement although that was not what I wanted due to extreme safety concerns. It was a very emotional process, all in which at the end of the conference told me that I had to pay her more money if I wanted her to keep replying to my e-mails. She even stated “well he is only aggressive and abuse towards you, not the baby” in which is form of victim shaming.After this - I hired a new lawyer within a new firm. Since then; I have won over 3 motions (one being a 50/50 custody agreement that I did NOT have to agree to) received a lump sum of money from spousal support in which I was entitled to as well as finances from our family home AND child support.I do not recommend hiring Brittany unless you do not want a fair chance for your custody / financial battles. I paid more for Brittany in two months (20k) than with my new lawyer who I have had for one year and has since settled my case with everything that worked in my favour.Do yourself a favour and go elsewhere; and if you choose this firm - do NOT hire Brittany.

A special thank you to Michelle Mulchan who has been my lawyer for the past 10 months. Her professionalism and compassion in handling my case was second to none. Her assistant Kaitlyn Swindells was instrumental in executing Michelle’s directions around the details of my case with great accuracy and efficiency. I highly recommend using Russell Alexander Collaborative Family Lawyers for your family law needs.

I had the pleasure of working with Nicole Harrison over the last two years. Nicole is a very compassionate individual, always going beyond to assist. One thing I admire about her is her leadership qualities and her ability to complete any given task promptly, allowing you that piece of mind that the job is done. Nicole is a great team player and will make an excellent employee. All the best, my dear. It was a pleasure getting to know you. Keep up the superb work ethic.