Bonavista Medical Centre Brantford

Don’t use this place. They refuse to refill prescriptions by fax, requiring you to visit a doctor in person. This is highly impractical and sounds like some kind of cash grab way of charging OHIP at your expense.

1-star review for the disappointing level of communication with the receptionist. It is very clear that they did not have much training or education for the position they were hired for, they might be better off working as the janitor for the office.Dr. David was great and helped me get the proper help I needed, I feel bad that he has to do his job and his receptionist work as well.

The office has a sign that staff will not tolerate rude or abusive behavior. Yet, I've witnessed and encountered rude and unprofessional behavior from staff. The front desk never answer the phone, don't follow through with requests, are dismissive to patient concerns, reply with condescending and degrading tone. They hover in a group at their desk, socialize and chat, disregarding patients waiting. Obviously, aren't suitable to work with the public sector with obvious lack of compassion, and certainly don't deserve the privilege of working at a dr's office. Their attire is unprofessional, dirty, wrinkled and some wear beach flipflops. These doctors hire this kind of staff that reflect their image, and practice, failing to outline their expectations of a high standard or representation. Shame on the doctors! I question their judgement. This staff needs to either shape up or ship out....Not to mention the lack of Dr Mahdi's availability, waiting over a month for an appointment, --has two clinics, guess its quantity($) over quality! Patients deserve better!

This is not a walk-in clinic. Please change the description here and on your window.

Worst experience with a family physician that I have ever had. Dr Samina shows up late to the office even when she has appointments booked, she doesn’t listen to specific health concerns, and she rushes through appointments because she is always running very late. When asked about a specific issue she refused to order a simple blood test. We will definitely be changing family doctors!

Hi Dr. ShaikhWe had spoken months ago when I uploaded a form online but I never heard back from you nor from your office about an appointment.I tried calling multiple times in between but the call wasn't responded.I left voice mails but no one cared to call back.I have now moved to Toronto and want to enroll in a local doctor, but since I'm enrolled with you, I can't do anything.I have called multiple times for the same but never heard back.Can I expect a call back from your office on priority so that I could be unenrolled from your file?If not, I would be forced to evaluate legal options for creating an inconvenience.Thanks.

The staff here are so kind and caring, always smiling faces..even when they're super busy. They take the time to remember your name, your kids names etc.My doctor is AMAZING ! He's very kind and caring. The best family doctor I've ever had ! He isn't arrogant At All - that's a huge deal for me !I highly recommend this clinic !!

My Doctor is Dr Mahdi and he is Awesome ! The girls at the front are all fantastic ! I Love that there's a pharmacy right there ! I have many family members who go to this clinic with no complaints.Highly recommended !!

Dr Mahdi is overall ok unfortunately his reception runs the show and they run it like a circus. We are ppl they lost many important test results they don’t answer the phone. I could go on and on, but I would much rather use my time to unfortunately find another Dr as I don’t want to put my family and my Health in his staffs hands.

If I could rate this place negative stars I would. The ONLY good thing to come out of that office is the pharmacist, he is very kind and caring. But if you are having to deal with legitimately anything else here I would take a look at different options. The women who work at the front desk CONSTANTLY laugh at patients reasons, belittle, gaslight, blame, are rude to elders and people with disabilities and mess up appointments dates/times 24/7 but never take fault for it. The doctors as well say they will do something but you have to call and give about 10 reminders for them to actually do it. If you want to be treated like an actual human being I would go somewhere else.