Forward Care Medical Clinic (NOT Walk-in Clinic)

Dr Sung mi Song is very rude and unprepared doctor. “Most time” I visited her she had wrong information about my medical records and it made me feel she was not prepared before meeting her patient. It seemed it didn’t bother her at all.During the meeting, she used to talk to me in an unpleasant way that she seemed she was very annoyed by me not understanding what she said. She probably thought I was a stupid. As a patient I was very discouraged to ask questions and I didn’t feel like to keep conversation with her.There WERE times She didn’t called me on time, or met me when in-person meeting(which I understood since she could be busy). But she was very impatient and even aggressive when I couldn’t received her call on time when I was really sick.She called “7 times in a row” in total to me and my husband which I think is not necessary (she probably want us to receive the call so that she can yell) and said, we’d better find another dr if we keep doing this. It sounded almost like a threat. I wish I could recorded the phone call I had with her.If you have a baby, don’t take them to her since she seems she doesn’t know how to treat with a little one. My baby was literally freaked out whenever getting a shot from her. It was horrible experiences as a parent, but since it’s hard to find a dr so I kinda made compromise to keep her as my dr.Now I regret myself being too patient with her and didn’t find another dr more earlier.Hopefully nobody had or will have experiences like me.Not sure if anyone from the clinic is willing to talk to me but I want to let dr. Song to know that patients are not stupid, and not her emotional trashcan.

Rude receptionists never fails to give attitude, raise voice, or judge me every time. I've never treated them badly or raised my voice, next time don't assume and listen to what the customer is saying before you snap because you misunderstood. Ask them to repeat and kindly reply. You don't know me or anyone so treat us your clients with respect and we will do the same.

I love Dr Li, endocrinologist. She is young, kind and very thorough when it comes to patient care. However, her receptionist is very not thoughtful about patient care. Since my mom doesn't speak English, I volunteered to translate and do phone appointment. She refused to make an conference call appointment at first without asking Dr.Li since she is not familiar with it. I had to ask her to ask Dr Li and convince her for 10min before she asked the Dr. Dr. Li also forgot to order some blood work before CT scan and I called the receptionist to get requisition And she suggested to call our family doctor instead. Very unkind. Very disrespectful.

I’ve been going to this busy clinic for several years. The doctors are pleasant and have good bedside manner. For urgent appointments, I’ve been fit in to an appointment same day or next day with my primary physician or another on duty physician that day. The front staff team is efficient. The clinic is quite busy most days, even during the pandemic, so expect a short wait before seeing your doctor.

Doesn't accept new patients completely pointless clinic it's supposed to be for walk-ins for the public not for five people you chose.......... Absolutely ridiculous.

Doctors are excellent. Very efficient on both regular and virtual appointments. Front desk staff are alright, their manners could be more professional and more pleasant. Some of them still need additional training on telephone etiquettes and organisational skills such as informing patients about information of the referral Dr., location, time and date in a sequence instead of jumping back and forth with the info.

My Doctor Evelyn Wu, She's wonderful and really cares about her patients. But I will going back to walk in clinics again and hopefully find a new location will the front has manners. A reception here will argue only to prove you're wrong probably just to feel good instead of trying to find a solution.

Receptionists are rude and unprofessional most of the time. They might provide inconsistent information which cause confusion to patients. it's a business rather than a medical clinic which provide help and advise to patient. I would not recommend this clinic at all.

Long time patient of this clinic and the doctors here, but this one incident involving their reception staff was just appalling. Your reception staff must disclose to all patients that there is a $50 no show fee" even for phone call appointments. To force someone to pay this fee after a phone call was missed for legitimate reasons ESPECIALLY when it was not disclosed upon booking is borderline robbing.Please reconsider your policy surrounding phone vs. in-person appointments and/or re-train reception staff to be more considerate of patients circumstances. It seems they can greatly benefit from a lesson in using discretion. Not every patient visits the clinic frequently enough to see the notices for themselves. It is the job of the front desk receptionists to make policies transparent.Such a shame to have encountered hostility from your staff after so so many years of being a patient (my entire life so far to be exact...). To expect us to constantly bend our equally busy schedules to fit into the odd schedules of all the doctors here is impractical and a quick way to lose patients. I am starting to think I am better off finding a different practice to seek health care. The current front desk team is truly mediocre at their job at best.Edit: reply received and read. Unfortunately it missed to address the point about reception staff failing to disclose such an apparently important policy. Still not willing to admit wrongdoing?"

Started to see Dr Amanda Lau before they expanded from a 2 doctors office. Too business type of services instead of a caring practice".No more than 2 questions allowed to ask even if you have not seen them for so long!The office is so crowded like a zoo! I was put on hold with that terrible ding ding music every single call & you will be told that the next appointment will be a week later! I feel sorry for those sick elderly patients if they need quick assistance! Even worst is when the elderly don't even know how to book the appointment online! Terrible office management with too many doctors working for Dr Amanda Lau