Enterprise Rent-A-Car

I've been renting from this location for about a year now, and every rental has been a pleasant one. The staff are friendly, helpful, and effecient. They always let me know the latest deals and have my best interests in mind each time. The prices are more than reasonable and i've developed a relationship with each employee i've met. they always have smiles on their faces, and recently they even took the time to get me a christmas card :) i want to thank Brooke, Michelle, Dean, Dave and Ryan for always keeping my rentals clean and the service fast and pleasant. merry christmas enterprise!! thank youJamie

James is well knowledgeable person who served for enterprise in London with a car lot of over 300 vehicles, he is doing very well for small town like simcoe.

I wouldn't waste my time again. Booked a car online but when I got there it wasn't available & then they wanted to give me a pickup truck at almost twice the price. I would rather go, as I found out, to Brantford to rent a vehicle as they have a lot more stock available.

Super friendly staff, good vehicles. They have made it super easy to deal with insurance, really impressed

Worked here at this location for a while and I was treated horribly from management and coworkers. Leaving enterprise was the best thing I ever did for myself

We rent from Enterprise often, and I have excellent insurance on my own car, so I generally don't buy the offered insurance. I've never had any problem. Until this time, when a stone hit the windshield and cracked it. Everyone from the branch to the claims department were courteous, fast, efficient and made the situation as painless as possible so I could continue on my holidays with little stress. I can't thank them enough, and will never rent from anyone else, ever.

Very friendly staff and look after you well they give you a tour of your vehicle and explain things if you have questions pricing is fair. But I'm disappointed that they don't have one way returns to much like UHAUL maybe something they can look into because in the states they do always.

Really great service at this location. I felt very very welcomed and comfortable right from the beginning. This is my first experience renting a car, and they made it easy. Keep up the good work guys!

Rented an elite vehicle for a business trip for Monday at 8am (when the enterprise opens) I booked the car 3 weeks in advance. After getting a ride to the Simcoe location I was told the car was not there and that I was told that they would call when it was in and it was scheduled to be there for 11am. This made no sense as I planned for the week and appointments and there is no way I would start my week at 11am. The manager was rude to me and stated that was our agreement and he didn't want to hear about how that didn't make sense to me. I then asked if there was a car available. Without looking or hesitating I was met with a No. I was told to return at 11 and the car I initially rented would be there. I left with my ride and returned at 11 as going to another location would have put me at the same time. At 11 I was told the car still wasn't there but would be shortly. I waited 15 minutes and the manager came outside and told me the check engine light on the car was on but they could give me a vw parked out front. At this point I was very very annoyed but needed a car. After driving the car for 10 minutes I realized the car had not been cleaned and stunk like cigarettes and who knows what else. I then tried to call into a business meeting and the Bluetooth and radio started glitching and didn't work. I called customer service for the 4th time and had someone finally help me and I switched cars at the Brantford location but still in a small vehicle as nothing was available. All my morning and afternoon appointments had to be cancelled and I will have to reschedule all the appointments to another week of travel taking time and money away from my family and employer. I have yet to receive an explanation or an apology. Very dissatisfied and will ensure enterprise will not be in any of my travel plans again.

Amazing customer service! The branch manager Luke is more than accommodating, very personable and does everything he can to make sure you’re happy as a customer!