Apple Square One

My Airpods were faulty and my wife needed a new iphone. I made reservations for the Genius Bar via the Apple Support app through its chat with a live agent..all done after 1am!!! Got to Genius Bar and experienced true customer service! Airpods were tested and proved to be faulty. Without question, I was given a new pair of Airpods since original was under warranty still. My wife inquired about the iPhone 14 and was given full description of its features. After deciding to purchase it, they transferred all details from original iPhone to new one. All of the above were done without us feeling hurried. We felt like we were at a high-end hotel, based on the service. Bravo Sq1 Apple Store!!!

To whom this is concerned. I love Apple I really do that is why I Purchased Apple iPhone , iPad and wireless headphones. But couple days I go I passed by your store square one. I as so disappointed. I pay about $350 for headphones plus insurance I as told no worries come in no hassle replacement over counter right away. To my surprise I passed by couple days ago told to wait over 2 hours to be serve. I as shocked and disappointed. If this as the case I would not pay extra fee for insurance. It’s extremely discouraging or disappointing when someone’s tell you one thing and when come in it’s other. So the question I have why would I trust ur brand and your employees in the future. Please in the future explain ur customers how the process really is. Extremely disappointing. Thank you

February 2023 4*Apple Store is always favourite place to visit but this store is very busy. You can find variety of Apple stuff.The only recommendation is that customer service can be good. The staff is very good and helpful. The challenge is to find the person who can help you. They should start coupon system so that you know you are in queue.We bought Apple Watch and the staff member was helpful and patient to help you.

No apologize came in till todayDisgusting service, more staff than customers which were busy in there own world.My 80 year old Aunt wanted to buy a Apple Watch one for her and one for her sister.The presentation was average, we choose and paid. This whole process took 35 minutes. We requested to please install it and make it compatible with iPhone, we waited another 25 minutes.The person who took care of her first tried to sell her series 8, because of her health issues. Then after 1hr.40 minutesmadam this watch is not compatible cause it’s old, so upon asking her why the person who was selling didn’t check.The answer was buy a new phone…So at the end we wasted 2hrs and 7 minutes for nothing. The lady was exhausted like hell.The worse Apple Store service and misbehaving with a senior citizen.Sorry but not acceptable.

Very unorganized and unpleasant service. I arrived 20 minutes earlier that the scheduled time but waited for 30 minutes to speak with someone there while I saw many of their employees were just standing there doing nothing. Worst part was my consultant went to speak with other clients in the middle of our conversation. As an Apple user who owns MacBook, Apple Watch, iPhone and AirPods, I feel extremely disappointed and uncomfortable with this level of service quality.

I went during boxing day week so it was very busy. I have to say that the customer service is great. I went to pick up an online order and they had a clear signs. They had the customer service team set up to be able to accommodate the boxing day rush.

I went on new year.Too busy but very organized.I have in mind what to buyA employee named Sydney come to help me and he provide me everything I need in few minutes.Also gave me small business discount.I buy phone cover, adapter and MagSafe wireless chargerOverall 5 star experience. We visit again here for any apple needs.

This has been my go to store as its in my vicinity but had the worst experience today. I went to get air-pods at around 12 pm today. Met Sunny (most unprofessional agent ever). He was free when I came, but he left me at the corner that some other sales guy will see me. But no one came , after waiting for 30 mins, I went to him & was treated so rudely. He sent me to another guy. He was just looking for female customers. Kindly train the employees to treat all equally & professionally

I went in to replace my battery on my iPhone and I was being upsold HARD on why I may have issues with the new battery and that I’d be better off buying a new phone.After telling him I didn’t want to spend $1000 he asked how much I’d be willing to spend. I told him id be willing to spend $130 on a new battery.Since when did Apple start pushing carrier plans and phone upgrades?? Or are staff selling their own snake oil at work?