Benjamin Moore - West Side Paint & Decorating

The worst Benjamin Moore paint store in Canada.As a painting contractor ended up paying the full retail price which is 30% more.The girl didn’t call another store to match the price or gave any discount.Definitely not recommended and definitely not be back to this store.

Super friendly and helpful. When the first gallon of paint I bought didn't match well they gave me a full refund and then Linea did a great job on a custom color match on a new can. Went the distance to make sure that I got what I needed. Great local store.

Best prices in townBest service in townThank you from APL Restoration Team!

Charged me for two cans after they said they had already ordered one for me and were trying to call me. I got home and realized they didn’t leave a single message on my phone and they didn’t check my phone number before they mixed up the can of paint. I’ve spent hundreds of dollars there.

This is the worst Benjamin Store. My experience with other Benjamin stores has been different - the people that work there are specialists and they are very helpful informing about product information , options and answering questions. This location at Dunbar is subpar - they know very little about paint. I ended up purchasing the wrong paint because the person working there did not explain finishing options in cabinet paint and then when I complained she attempted to lie saying that she did. She is not communicative or knowledgeable.whatsoever about product information. The manager was not helpful at all and said her father was the owner of the store and he would not care to resolve the issue to help a very unhappy customer. They will not do anything to compensate or resolve the issue. Benjamin Moore is a chain so has different owners and the Dunbar store is definitely NOT living up to its standards nor the customer service ethos. What really upsets me is how the worker and manager lied - dishonesty is the worst. I would not shop at this store go to a different store location with a different owner or Home Depot. Shame on you Dunbar location for taking advantage of someone who admittedly said they did not know anything about paint when going into your store and shame on you and your employee for making up falsehoods !

Super friendly staff!They close at 5 I called in at 4:40 for some paint request and they welcomed me.Got there right before they close and my paint was ready to go.Strongly recommend this place if you shop for some natural, no toxin paint.Keep up the good vibe Benjamin Moore!Will be back!

The staff and manager on duty were awesome.Very knowledgeable and helpful.Definitely coming back for paint on future projects.Thank you, keep up the great service.

Small store but the have by far the best customer service for a Benjamin Moore location in Vancouver. Much better then the broadway store.

Great Service! Debbie and the team at Benjamin Moore West Side are amazing! We've been dealing with this store since the day that they opened and the service has been nothing short from superb. The Aura line is devine, and Debbie always works with us on great price points.The store is spacious and lofty with lots of natural light for viewing paint samples and colors. If you look around the walls, you'll also see some of their more popular colors painted on them. You can usually see Debbie organizing displays first thing in the morning. She is so creative, and adding that special touch to the in-store displays. The staff are helpful too. Always well stocked and accommodating. If they need to order something for you, expect them to to so in an expedited manner. Great customer service.Thank you so much