Rogers

Walked into Rogers at South Center a few weeks ago. Needed help with the data transfer of contacts from my old phone to my new iPhone 14.Ended up getting Rakesh to help me out.The issue I was experiencing was that my contacts were locked and tied to an old work email and for some reason would not transfer to the new phone. Called Apple to ask before my trip to Rogers, for help transferring my contacts and they were unable (surprisingly) to get it to work either.Explained the situation to Rakesh. His customer service was impeccable. He ended up having my phone put on an internal Rogers program and did a bunch of behind the scenes magic. Somehow he was able to crack the code and finally have everything transfer over and re-set up so I would not run into any of the same problems on my next data transfer. He spent a fair amount of time with me which was greatly appreciated.Thank you Rakesh, your knowledge and customer service is top notch. I will be back to this Rogers location because of you.

I've been with rogers for 6 years now. I went in this store to see about an early upgrade, sales guy tells me I'm good for a promo he's having. Free Tablet and my bill goes down 30$ - sure why not I thought.Guy sits down with me to do the paperwork, goes and does a credit check WITHOUT asking me first if he can; says I can't get the promo. So i said that's fine, I leave.The next day I get an email from Rogers saying they changed my account and hope that I ENJOY MY NEW TABLET! What tablet?So I called in to customer service; and their resolution area had to resolve everything and the lies the store told me. Also apologized for the credit check and saying I got the tablet when I didn't. these guys simply did it so they could get their store quota.Good thing for the guy on the phone because not only did i get the tablet but he gave me 2 years discount plus extra money off my new amount to make up for this stores mistake.This store is all about store quota than truth.

JT I think his name is, on black Friday between him and the manager on the call center I sent him a review too. I spent over 5 hours in the store, he used his own cash to pay a local vendor to do things for him his system that had crashed would not allow. Hoops jumped through, and all the t's were crossed. Folk do not call if you can go into South Centre, that's one store that have it right. The entire team are friendly and cover for each other to help clients. I suggest HR find JT and make him trainer and branch motivator, he is an awesome asset to your team Rogers.

Rep was terrible to deal with. He offered me a 'deal' for more data. I mentioned to him that I don't use up all my data to begin with and he responds 'well you can keep your original plan' which is more expensive.The real kick in the pants was the next day when my partner gets herself a new phone and the same new plan as myself (15 GBs/monthly) but for $20 less.

Rochelle was a very helpful and offered very great deals. Fast and easy application. Thanks and keep up the good work.

Went in to get our phones upgraded after the Telus beside wouldn’t help us at all and we’re giving us exorbitant rates. It was getting close to closing at that point, but Devin and Nick were absolutely fantastic. They got us a great deal on upgrading, stayed an hour past closing to get everything sorted for us, and were really nice guys in general. They went above and beyond to make sure we were satisfied and were efficient and friendly the whole time. Best customer service experience I’ve had in a long time and would definitely recommend going to see these guys if you have any questions or are curious about switching. Also, they were about $30 - $40 cheaper there for the same plan from Telus, which is obviously a huge positive.

Extremely terrible customer service. Total waste of time without resolving anything. Dont go here.

I was planning to move from Bell to Rogers but the guys here are very Rude, and they have worst customer service. honestly,Rogers need to do something about this location

Not overly impressed. As another person said, they overpromise and under deliver. I had to fight to get all of the things promised to me by the salesperson from this store, from Rogers. Today when I called and asked a couple of questions, I was treated very rudely over the phone by Ali. I spent months switching everything I do from Bell to Rogers and it turns out they really aren't any better. The stores exist 100% for customer service. If they fail at that, there's no point in having them around. We already live in a world where everything is done either online or over the phone, and very unpersonable. That is the only reason I would ever WANT to talk to somebody face to face is to resolve that issue.

Stopped in to migrate my family from Shaw Mobile to Roger’s. We were eager to get over to the Roger’s network as Shaw had a lot of dead spots so the Merger was a huge plus for us.We dealt with Punvin and he was great. Very patient with all our questions and ensure that we got the right promotional package set up for existing Shaw members. We walked out with a better price then what Shaw was giving us and a way better network too! 10/10 would recommend.Thanks Punvin, keep up the great work.