Michael HIll

I felt some discrimination On my appearance At the store, the Ladies really didn’t seem like they wanted helping me looked at me like I had no money based on my appearance ,I came in to purchase a watch after looking at it a few days ago the gentleman told me he would be able to give me a good $400 discount I came back a few days later I was told he wasn’t in and I asked if they can do anything she said she was the manager!! and there’s nothing she can do the sale was over!! didn’t really seem like she care to help me out , I came back to the mall the next day to purchase some thing from another store walked by and seen the gentleman was working I asked him if he can give me the same deal as he offered a few days ago he said sure he can!! So I purchased the watch from him, not sure why the ladies especially the manager couldn’t offer me that same deal he did Lol , I felt brushed off and discriminated against based on the way I was dressed ,Not very Good customer service at all! from her , I also gave a survey through email Michael Hill sent me And also got no feedback from them They were supposed to have someone call me, I won’t be shopping at Anymore Michael Hill stores

I went in and figured go big or go home, when Samantha found out my girlfriends ring size...... now listen to this folks ..... believe or not ..... Samantha told me the ring would over power her size five finger.....What? An honest jewler not trying to up sell you the biggest ring in the store .... this can't beThe experience was not stressful at all,it was relaxing and exciting.No pressure sales was a pleasant experienceHer knowledge of their product and her ability to find the perfect for her finger was outstandingHappy wife (to be) happy lifeTen out of ten people.... go see Samantha

My incredible husband surprised me with an outstanding and stunning ring from Michael Hill in Barrie. He dealt with Samantha the store manager. He raved about all the time she spent helping him pick out the perfect Christmas gift. Although I had no idea he was upgrading my ring , I could not be any happier with his choice. I recommend anyone to go see Samantha.I went back 2 weeks after I got mine and upgraded my husbands ring as well. Such a wonderful experience. Great customer service which seems hard to find these days. 5 stars all around ! Keep up the great work !

BUYER BEWARE!!! Where do I even start? I'm currently on my THIRD engagement ring because they keep falling apart. My first one got destroyed when I took it back to Michael Hill to get it sized. It came back broken and they actually gave it to me like that! The band was cracked on both sides and one of the diamonds on the band was missing. I took it back and they gave me the one off the floor. I had it for a week and a diamond fell out of the top. For my third ring, they ordered it straight from the factory. I picked it up today. Stay tuned for another review if it breaks again. Now my ring easily cost a few thousand dollars so it should not be falling apart this easily. It's so poorly made it's ridiculous. AND don't even get me started on the customer service. I talked them into giving me a discount on a wedding band and the first person I talked to told me that I would get it for 50-70% off the original price. When I went to pick it up today, another guy (who had spoken to guy #1 and knew the amount I was told) proceeded to tell me that he could only give it to me for 35% off. How frustrating! He also didn't even bring it up when giving me my new ring today. I had to ask him about it. And guy #1 tried to make the situation better by offering me a bottle of wine. Nice gesture but a) I don't drink wine and b) I think I should get a little more for all this trouble than a $10 bottle of wine. I have also repeatedly tried to contact head office and was told that someone would call me. And did they call? Of course not! I was told TWICE that they would and I didn't receive a call either time. If you think I sent them a nasty email tonight, you're absolutely right. I highly recommend not shopping at Michael Hill. Between the product quality and the customer service, I wouldn't even send my worst enemy there.

Fantastic service! Took their time with us and made sure we were satisfied

Samantha the store Manager is amazing to deal with. Her knowledge and eye for detail made the shopping experience a ten star. She was helpful and was not one of those high pressure sales people. She took her time and walked us through every step of your engagement ring purchase.I have been back to buy more jewelry since and I have recommended her and her staff to many of my friends.Store is spotless, everyone is greeted with a smile and given time to browseMicheal Hill Barrie all the way ❤️

Not okay how the staff act towards customers. We wanted a lovely wedding but due to us constantly being split up, moved around, and deployments upcoming we made the choice to elope in our last two weeks together. We came in here to purchase our rings and the older women working here asked when the wedding was. When I responded “two weeks”, she cackled, rolled her eyes and said “oh my god. Kids these days”. Then half way through showing us a ring she prioritized her service to another older couple. I will never forget this experience. What we choose to do with our life and our situation is NONE of your business. I left your store feeling embarrassed and angry. Not at myself but how another human could be so judgemental and rude. Horrible women. You should be ashamed your staff represent you like this.

My experience at Michael Hill today has been my most seamless covid Experience yet. I was helped over the phone by Debbie and the other ladies, they were extremely helpful, kind and attentive. They explained the process of purchasing and picking up curbside extremely well. I am overly happy with the customer service, and will come back to Michael Hill for my future jewelry needs. Thank you!

I purchased several pieces of jewelry from the Barrie store for my wife at Christmas and again in May for our anniversary. Their customer service is great at point of sale, but customer service after the sale is horrible. When I was promised that the manager would talk to me on the phone, messages were being relayed from the manager through the associate. Very unprofessional and very disappointing. Love their products, but I will purchase through another location going forward.

Last week (early August 2020) I went in to purchase a special gift for my beautiful wife of 37 years. 37 years is not necessarily a big mile-stone however she deserved something special. Patrick L was very friendly, knowledgeable and attentive. He quickly understood what I was looking for and started to show me some nice things within my budget. We eventually ended up looking at something in the Micheal Hillʻs Brilliance collection and he showed me a beautiful diamond bracelet which I purchased. My wife simply loves it. Iʻve been in sales for over 30 years and I must say I was very impressed with the store and the staff...especially Patrick. If you are looking for something special by all means go and see Patrick. You wonʻt be disappointed.