H&R Block

Shout out to the amazing Virginia at H&R on Harvey. I came in to get my taxes done and it was a little crazy with people but she was calm, collected and so awesome controlling the situation. They got my taxes done so fast and I was just a walk in. Great job.

Happy to give this H&R Block location 5 stars! Let's face it, no-one really enjoys doing their taxes, but it is a necessity. I found all the staff that I encountered to be friendly and professional. They made my tax preparation as painless as possible and took care of all my filing needs. I would definitely use their services again! Thanks, H&R Block.

I wish I could give ZERO stars. I have never experience such poor customer service. Do not get your taxes done here. My mother (59) took her taxes to be done at this location. She paid upwards of $160. She was told she would be getting a refund.The following week she receives a call from the agent saying there was an error with her taxes. He begins saying she didn’t disclose collecting old age pension etc. She is 59, she has never collected old age pension. Her age was recorded wrong by H and R block :| despite providing them her drivers licence. The agent then went on to say she now owed CRA $400. And he would send an email with the updated information for her to sign.Nothing was ever sent to her email and the adjusted tax form was submitted to CRA without consent. Meanwhile, in the weeks to follow, my brother and I called this location NUMBEROUS times asking to speak with a supervisor. We told the assistant we did not want them handling the taxes any further, and would do them ourselves. We were left with “They are out of office” “try again tomorrow” “we will get them to call you”.. the list goes on. Save yourself the trouble and avoid H and R Block Harvey.

H&R Block used to be such an amazing company with knowledgeable staff!!! Not any more!!! Although there are a few great agents at H & R, most are extremely slow as they seem not care if any work gets done.I dropped off my taxes mid April to H&R andwhen I phoned few days ago for progress update, they still hadn't gotten my taxes done or even started. The excuse...Busy time of year for May 1/23 deadline..which is now 3 weeks past, so absolutely no excuse left.It is totally disgraceful how people are treated especially since H&R isn't exactly cheap!!!!

The staff is rude, they never get back to you.Called monday no answer left a message, called again nothing. And then by friday finally got ahold of someone after calling 4 times and leaving 2 messages. The lady was rude on the phone and then also in person. Talked to 3 different people who were all rude. Was told they'd call me back then after 5 hours no callback. Receptionist had the nerve to say have you ever been busy at work when they had 9 hours to get my file out yet when I arrived had no idea where it was. So we went to a different H&R and the lady there had no clue what she was doing and took 3 hours to do basic taxes that usually only take an hour tops from past experiences there. Boycotting H&R have had nothing but rude workers & people who have no ide what's going on or how to do their job properly. I honestly dont even feel confident that they are correct now that they are done. Awful customer service!

Could not have had a worse experience. They told me it would take a couple of days. It took three and a half weeks of calling and losing all my taxes from the past 7 years. I called and spoke with 10 people, no help and no clue who had them or what was going on. Finally went in after weeks of searching and received attitude and more blank faces. Finally got my files back unfinished. Exceptionally stressful and horrible job done. Go with HR block if you want them to lose your entire life’s tax history and get treated badly in the meantime.

Have absolutely no idea what they are doing. Thought I might get some better advice here but it's actually a joke how bad these accountants are. Better off just doing it yourself

Frank is the best. He has years of experience and it shows. He has done my taxes for a few years now.He has always has been very helpful, and explained everything to me. His expertise is worth every penny spent. Thanks again Frank.

I am absolutely appalled by their outrageous filing fees, and finding it difficult to wrap my head around how ruthless and inconsiderate H&R Block is, especially towards those that have been loyal customers for many years.Tax season may be one of the most daunting times of year. Not only is our country, let alone the world, going through a recession - we are also struggling to make ends meet on a daily basis with the never ending rising inflation costs of basic essentials, food, housing, and fuel.I am incredibly dissapointed by their inability to hold up to their promise to those they serve...especially when they boast their generosity and commitment to helping those facing poverty and homelessness.They state they have a program called Returning Hope to Canadians. When my spouse inquired about any existing programs for those struggling with homelessness or experiencing extreme hardship, she was told that they did not offer such thing and was charged $414.00!For a half hour appointment she was charged $129.99, $129.00, $89.99 for tax preparation fees, and three charges of $14.99 for Peace of Mind"...Granted this was for three years of unfiled taxes

Terrible experience with this office. Received NoA from CRA and now my refund hasn't been deposited into my account. Was told by one lady that the card issued was not on my file, then told by another employee it was and that h&r Block takes more time to deposit money. This is the biggest joke of a franchise I have ever been to in my life. Very I'm professional and will be informing others not to use this location