Canada Post Downtown Depot

Great service...not pleased with how weHad to go-to a different Post office and it had to be post office inside a shoppers drug Mart just to get a code .... Like why give us the run round when it could be done there not at different Post office we just NEEDED A CODE.... WHY DID WE HAVE TO RUN AROUND THE CITY TO GET A CODE U COULDN'T JUST TELL US THE CODE..... IDK WASN'T PLEASED WITH THE CANADA POST OFFICE SERVICES TODAY... BUT THAT'S LIFE... HAVE A GOOD DAY!!!

During Covid I understood that postal delivery would be slowed down greatly. However, 2 'Express Envelopes' that I sent to the U.S. and paid extra money for, took about 7 to 10 days to be processed at the Richmond Facility in B.C.. Once it was sent to the U.S,. it took only 2 days to be cleared by U.S. Customs and delivered to the recipient in the eastern U.S. I was extremely disappointed that Canada's postal clearance at this facility should be so slow on an Express Package.

Don’t often write reviews because it’s not worth my time, but the service here is a disgrace. Rude employees.Also, what happened to wearing masks? We have to wear a mask and respect social distancing but they can waltz around in the warehouse and at the front desk without a mask and serve customers? Embarrassing.

I was called and they told me I had to pick up a package and my mail so I paid 12$ for an Uber to pick it up went there and they told me there’s nothing here for you and the lady assuring me was giving a lot of attitude I didn’t appreciate she also said they don’t call people but the phone number that called me was identical to this address. And I was talking to a person not a automated voice mail so at the end of the day I wasted my time 24$ and no package and bad customer service.

The pure ignorance of these people who work for us and are holding OUR mail is absolutely absurd at this location!! Very demeaning, Very Rude and will Yell at the Customers to be able to speak over them. The fact that this MAIL CENTRE doesn't take Mail from its own community is outright ridiculous as there is not 1 Dropbox for mail as it's a rough neighborhood. I have now lived here for 7 months and they will NOT and absolutely refuse to bring me my mail because my mailbox is on the side of my house not the front.. .. I live in the basement unit and it's right outside my door . Pure laziness. I haven't received my mail in months because of that and the last time I went to the office to pick ut up was an absolute gong show of utter disappointment and disrespect from its employees who yelled at me for not carrying my lease around with me... :/ And then about 2.5 hours later I got my mail. Yes they knew who I was as I provided other documentation. The Woman who works the window DOES NOT know how to work with the public and should be removed from that post. My goodness was she mad when she actually had to stand up and go get the supervisor.

The staff at the depot are super nice and very helpful (they deserve 5 stars).However, the so-called manager" Chantal is absolutely USELESS! She delivers notices stating we need to relocate our mailbox and when we try to contact her (multiple calls and voicemails) to help resolve this issue

I was there May 29 exactly at 10:56am to reload my Canada Post Visa card. On the desk was a sign Gone for lunch 11:00am to 11:30am" and no attendant. I asked one of the store associates where the attendant was since it was not 11:00am yet to warrant her taking the lunch break? The store associate paged her 2 times and by the time she returned the page it was officially 11:00am their lunch break. The associate came back to inform me the attendant was on lunch and will be back at 11:30am. I responded back the attendant was taking advantage of their position to take a early lunch and added time my already buzy schedule for I had to work that night and needed to go home to take a rest. I ended up finishing what I had to do downtown and came back again around 11:45am to reload my card. The short shoulder length silver gray lady named Betty was there working at the counter. I mentioned to her that I was there at 10:56am earlier that had her paged and she informed me she was on her lunch break and she was entitled to have her lunch. Now I don't disregard that she is not entitled to have a lunch break but b honest to the employer that employs you to do a honest days work for the honest pay. Betty took a early lunch on company and added to my time by taking that early break! I found her very rude that she thinks its not her fault about taking her lunch breaks. Clearly customer service by Betty is not one of her good traits in providing a public customer service with a attitude she has and should be reassigned to the stock room. Till now I never had any bad service from Canada Post till I went to the downtown location and met Betty."

Awful service, lady working older 50's gray hair short (similar description left by another reviewer) and zero customer service skills. Our mail had been diverted there as they are doing construction on our apt building we both work shift work and they are only open 930 to 230 so took 2 weeks before I made it there. And then she wouldn't let me have my partners mail even though we live in same apt same building etc. And she was soo rude about it. I asked to speak to her manager as our mail was still being diverted for another 2 weeks. This young girl in her 20's said she was the covering supervisor but didn't know the area so didn't know what she could do. Umm your the supervisor. I left in disgust. Obviously customer service is not even required to work there. :(

I tend to be very forgiving with companies when they have a few bad reviews about customer service. With other reviews for this location, a number of customers have complained about the woman who tends to the customer service window. I went into the vestibule and immediately saw signs for policies on the use of vulgar and profane language. I sort of laughed at the idea of someone needing to curse at a postal worker.Then, SHE came to the window. Unbeknownst to me, this location does not provide retail services; no shipping, stamps, packaging, etc.I placed my item on the counter and told her that I need to mail this package. Her response? No." Literally what she said. There was no

The supervisor that is taking over for Brian for the Edmonton Central Depot is unprofessional.She doesn’t like returning calls or doing any work period.The mailboxes in my apartment building have been broken for almost 2 weeks but the mailman keeps delivering mail to broken mailboxes.Brian does a great job though when he is working as supervisor.Update Brian is back he resolved the issue.He is professional and gets things done.