Prancing Horse Autobody & Paint

I highly recommend this auto body shop. Super friendly family run business. Fixed my dented car at a very competitive price in record time - absolutely flawless job. Then they cleaned and vacuumed the car so well - I didn't recognize it! Thank you Prancing Horse!

I rubbed up against a pole in my Lexus and thought that I needed a repaint job. That is what one body shop said. Others wouldn't ever look at it for a couple of months. Bernard, the owner of Prancing Horse, took a quick look and said that the scrapes could be buffed out, which he proceeded to do. Good as new. Bernard is a delight to talk to, really cares about customer service and will give you the straight goods. Thanks for the outstandingcustomer service Bernard.

Never left a bad review for any business but our experience here was very unpleasant. No complaints to the work they have done although it did take longer than they estimated. My husband went there to get his car fixed through icbc. It was a no fault claim and the receptionist told us that they will take care of everything. On the day of drop off, they didn't have a courtesy car so they sent my husband to enterprise rental, near their shop. They kept deposit for the rental (supposedly auto body shop was taking care of everything). He came back home. He received two calls during the time that the fix will take more time, which we didn't mind but now guessing maybe a way to give the rental more time. On the day of pickup, my husband left the rental at the garage, asked the reception to check the car and gas to which they said 'it's fine'. Asked for his deposit and was told that the car rental will contact you for that.The next day he received a call from the rental that he has damaged the car and broke the bumper, gave him a claim no. and told him to contact icbc to prove his innocence. Anyone could have driven that car during a whole day and anything could have happened. We went to this business for the peace of mind that our no fault claim will be dealt with smoothly but came back with a fraud claim on hands. And now my husband is going back and forth with icbc and the rental company. This has caused us great inconvenience and we will recommend anyone using this business to be ware if offered this arrangement.

Had a small mishap just before Christmas - lawn chair flew off the back of a truck and wrecked the front side and mirror. Michelle and the guys at Prancing Horse Autobody did an awesome job and had me back on the road in just 2 days! Took it in Wednesday and had it back before the weekend. Wow.Had another mishap, again not my fault and was clipped from behind. The repair process was flawless and I was pleasantly surprised that again it only took 2 days. Everyone at Prancing Horse Autobody rocks! Another satisfied repeat customer.

I recently had a vehicle accident with my Audi and was dead set on enlisting the best body shop in town to repair the car that I love. I actually removed my car from another body shop, once I realized I had made a mistake in choosing, (remember the love for this car). So I asked around and did some online research and Prancing Horse became the obvious choice. With a solid reputation and personal recommendations I placed my car with Prancing Horse. It took some time to complete, due to parts supply issues but the final result is truly impressive. They also stand by the work without issue. Being a fussy owner I thought the hood could have been aligned a touch better than it was, I'll be honest 9/10 owners wouldn't even notice the difference but I did. I explained this to Rick and without hesitation he arranged to have my car brought in to satisfy my request. Can't say enough good things about this body shop, they were professional, provided me with a courtesy car over the holidays and most importantly the car looks fantastic. My car was even detailed before it was handed back over to me! Thanks again to the amazing team at Prancing Horse!

Unfortunately my experience was quite different from what others have reviewed here. Full disclosure, their quality workmanship is truly excellent (5 stars) but customer service leaves a lot to be desired (0 stars).The older front office staff with smoker’s voice provides dreadful customer service.PH was recommended to me by 2 of my male friends, 1 of which is a mechanic. While waiting, I observed this staff to be friendly & helpful to male customers but treated me less so, perhaps because I’m a female POC? I wonder if 1 of my buddies brought my car to PH the entire experience would have been vastly different.In conclusion, partly because PH didn’t complete job, but mostly because the front staff is so unpleasant, I have 2nd thoughts of returning to PH to complete what was asked of them in the first place.UPDATE: Rick reached out to me and arranged to complete the job which was done swiftly and at a convenient time. Again beautiful work - thank you Rick for your friendly & helpful service!

I just picked up my car from Prancing Horse and I am so delighted! I don't know how they did it, but the car looks even better than new! Thank you Bernie, Christine, Rick and everyone else on the team. You guys went the extra mile. Thanks for taking care of me!

Amazing service, everyone was very helpful and my car was looked at and fixed in a timely manner. 10/10 would go back!Additional: Went back again to have something looked at and was very impressed by how kind and professional everyone was. My bumper cover was replaced the first time I went and I still think they did a beautiful job!

I have a '92 Toyota truck that was backed into and left some sizable damage to the front right panel of the vehicle. I called multiple places, and prancing horse was the only one who said they would even look at it. (Due to the age)I thought it was going to be a write-off. Surprisingly, the parts were found, and the truck was pieced back together far better than I was expecting.The detailing done on the truck was exceptional, almost to the point of looking brand new. Fantastic work!The customer service was also great. They loaned me a vehicle as mine was being repaired and took care of all the insurance claim and paperwork.Highly recommended.