The 11

I did not buy my pinarello from them, but they helped me with authentication of my few year old Pinarello. The staff even gave me an outline how often to lube and clean the bike. I felt very welcoming even though, I did not purchase from them. I am more than happy to have them in area. I also often feature their bikes on my youtube channel Ivans Bikes . In that case we spread the word about the The 11 Inc. Truly five star rating from me.

I am a 1st time Road Bike rider and both the Owner and staff are excellent customer service providing me and answering all. my questions and needs...definitely will go back for more to buy and will Highly recommend to my friends and relatives

Incredibly happy with my experience with the 11. Chris helped me get sorted out on my first road bike, and I couldn't be happier with how things have gone since. Really unique selection of brands, I've never been to another store like it. Also great selection of pink sunglasses

TLDR; Expect up to a week for repair services, even minor adjustments. Definitely not a place where you can stop by for quick service. Mechanic named Chris there is an angel and he deserves a raise.***edit changed to 4 to 5star didn't realize owner replied, I was a bit upset when I wrote the review :D...As expected very high end store, lots of expensive stuff that reflects the current state of the road cycling market. If you've got a bunch of money to spend this is the place to do it. I came in for gear adjustment (index) and inspection on my road bike, which was not purchased from them.I was disappointed when the guy at the front (assume hes the owner/manager, I didn't get his name) said it would take up to a week since there were other bikes before me. I asked if they could just do the gear adjustment only, was told it would still take that long. Literally anywhere from 1-5 days for gear adjustment, no inspection. Since I use it for commuting and errands I couldn't leave it there. If you are a weekend warrior you can easily drop your bike off on Monday and get it back before the weekend. You would expect them to be a little less busy when it's cold out but The 11 obviously has great mechanics that are desired year round.Anyway, I was just going to leave but a mechanic from the back named Chris came over and said he could adjust my gears quickly it if there wasn't a major issue (there wasn't, it just needed to be indexed correctly). Well he did it in under 5mins and am very grateful and delighted to see that Chris was able to put aside lengthier services for my quick adjustment. I don't know much about running a bike shop, but in my opinion this is how it should be run. The customers that require major services wouldn't notice that their mechanic stopped to work on another bike for 5 minutes. 5+ stars for Chris.So it seems like the sales and repair department aren't quite on the same page or Chris simply made an exception for me. Guy at the front seemed indifferent about whether I could get the bike back in a week or 5 mins. Didn't even ask the mechanic if he could fit in a quick adjustment, so my situation definitely seemed like a one time thing only. Yes I know they are busy, first come first serve, it says 2-5 days turn around on website, blah blah blah. The 2-5 day range is for tune-up packages, so I thought they'd be able to do quick adjustments on the spot. It is clear that they don't/ prefer not to, or at least the guy at the front didn't. I would only come if you need major overhaul/ adjustment or diagnosing.

Not only is Heath willing to spend the time BEFORE you buy a bike from him, but anytime you need a quick check or adjustment he and the team are willing to help anytime. This is a serious shop for serious bikes...but that means you get the best quality in everything they sell...to go along with the impeccable service!

I have no words. They are amazing I buy my first jersey and short bibs. Awesome customer services with quality staff. see u next time .

This review is so overdue. Everyone at 11Inc are truly genuine and respectful people. Everyone there made my bike purchasing experience very exciting and treated me with the utmost respect. Heath took the time to walk me through every step of the process. From the professional bike fitting experience to placing the order right to keeping me posted on when the bike would be delivered. I truly recommend 11 Inc for your next bike purchase. I will only be going to 11 Inc for bike tune ups clothing etc.Thanks again 11 Inc for everythingKen

Heath hooked me up with a Factor Ostro last October and got me going right away. I then needed some changes and unfortunately COVID didn't help, however he came thru some time later and got me going again! Truly appreciate the help and the willingness to communicate. Thanks 11!

On the way the gym this morning i got a flat in my rear wheel. With no spare tubes and tools i needed a way to get my bike up and running. I knew the shop was close by so i stopped by an hour before open willing to wait and all tho the shop is appointment only Bill greeted me at the door and welcomed me in willing to help. His colleague changed my rear wheel and had me up and riding quickly. Just want to say thanks to Bill and his colleague for letting me in before opening hours you guys saved my day otherwise i would've had a long walk home.

Tantalizing experience from the moment you step up to the front doors of this shop. I purchased my dream road bike, a BMC Road Machine01 from the shop proprietor, Heath. True professional through and through. Feel free to stop by for a fresh espresso and bottle of cold water anytime.