Apple Yorkdale

Today I purchased a1200$ Apple Watch from the Yorkdale store. The person in set up took my phone to charge it, but neglected to replace the charger when he packed it up for me to leave - despite my asking if the charger was in place. I returned home ( after a 1.5 hour drive in traffic) only to discover that the charger was missing! I called the store but was only provided with options that involved considerable time and effort on my part to rectify a problem of the store’s making! In short, the store was prepared to do NOTHING to get a charger to me in a reasonable way. I bought a watch expecting to be able to use it … not wait for four or five days for it to be delivered, not to go to a third party retailer to buy a charger and the return it once my device was sent to me… and not to drive, yet again to spend 3 hours battling traffic to retrieve the item the store neglected to provide! In short, Apple Yorkdale was to invest no time or effort to address a problem of their making! I asked that the charger be couriered to me that afternoon, but I was flatly told that would not be done. Regretfully, I will return to Yorkdale, but to return the watch. I cannot in good conscience support this retailer.

I had an amazing experience at this store. My laptop broke down and I needed help transferring data to external hard drive and also doing the repairs. The team was very helpful and super friendly. I got my issue fixed and received so much help with the data transfer. I would like to express special thanks to Justin, Karan and Trey.

Fast, quick and friendly service. I went to pick up an Apple Watch and the person helping me was fantastic. They offered to help setup my watch but I told them I was ok. Cool service to have for those looking to get their first Apple Watch though.

OK.lots and lots of customer but customer service is not really good. Do appoints more people

Store was not busy. We came and no one came to help us or asked any questions. We simply wanted to purchase a MacBook and be on our way. We asked for someone to cash us out. But we still had to wait 30 minutes with three “managers” standing and talking amongst themselves on their private matters. We tried to get their attention several times but was ignored. A group that came after us managed to get a sales person helping them way before us. This is by far the worst shopping experience at Apple. Shameful at Yorkdale.

On August 23, 2022, my mother-in-law and I went to the Apple Store in Yorkdale Mall to change the battery on her iPhone. The representative at Apple told us that she needed an appointment. She could not book any of the available times because she is a full time caregiver and was leaving on vacation on August 31st. The representative referred us to Wireless Wave, an authorized Apple dealer in Yorkdale Mall. To make a long story short, we took the phone to Wireless Wave and Mohamed asked her to turn off the “Find My” on the iPhone and then he did a “diagnostic” check on it. I picked up the iPhone for her on the same day and when I checked it in the store, the screen had started to turn green in the top right hand corner, as shown in the attached video. Mohamed denied breaking the screen, saying that it was broken when it was brought in for the battery change. The District Manager, Nusrad, was in the store and heard my loud objections to Mohamed’s lie. Nusrad initially offered to refund the battery cost and when I objected, he asked for my mother-in-law to go into the store as it was her phone. So she went to the store and eventually they agreed to replace the screen and, to be fair, they did replace the screen in a timely manner, assuring her that it was an original Apple screen. Happy ending, right? Wrong! On Oct. 10, 2023 the screen on the iPhone phone went black. We knew that if I went back to Wireless Wave they would do nothing because no receipt was issued for the replaced screen. The technician (not Mohamed) who came in to replace the screen said that removing the screen on an iPhone X was tricky and Mohamed did not know about this issue (I’m paraphrasing.). I just don’t know why Apple employee recommended it to us

In and out in less than 5 min, the service here was faster than I expected it, I picked up a product and also bought a headphones and I couldn’t believe how quickly I did everything.

I recently had an outstanding experience with manager Marcello at Apple Yorkdale. Marcello went above and beyond to address my problem; he was patient, empathic, and genuinely committed to finding a solution. Marcello provided a real solution and took an innovative approach to resolve my concerns instead of giving me cookie-cutter responses. I commend Marcello for his exceptional customer service; if the team is under his leadership, you can expect solution-orientated, creative, and honest resolutions for any of your concerns. Without Marcello's assistance, it is highly improbable that my issue would have ever been resolved. Finding managers like him is a rarity; singlehandedly reinstalling my confidence in Apple products and their ability to deliver superior customer service experiences.

Ordered an Apple watch online for my wife's birthday via web orders, paid $13 for the same day delivery. The delivery was cancelled post the selected slot without any attempt made to contact me. Now the refund receipt has been emailed without the delivery charge. Strongly not recommended for web orders. Don't know about physical store but if the customer service is the same as for online orders, I would not bank on them.

Came to buy a laptop. Waited for 45 min in need of advise. I literally just had two questions to ask but apparently nobody there works in sales. LOL. Thanks anyway, will do my research on YouTube and buy one in BestBuy next door.