Burberry Outlet

The shop only allows 6 patrons in at any time.The staff appear uninspired to provide any form of customer service.I waited for 20 mins and when I entered, there were plenty of staff standing around and chit chatting. I waved one down after trying to get their attention for 3-4 mins while they just stood there staring into the abyss.I inquired about a few shoes and the sizing. When I requested for a certain size in the style indicated by then, they brought out the wrong size and was later told, sorry, that size was not available... Huh?!?This is definitely an outlet store including the staff who are working with a few deficiencies...

Got exactly what I was looking for. A sales associate named Breanna was super helpful and made my shopping experience more enjoyable. Wishing her success!

Horrible, horrible service. Waited for 45 mins outside for no reason as several sales staff scrolled through their phones and weren’t helping anyone. Once I did get into the store, I explained to the sales associate what I was interested in purchasing and she showed me one purse and then walked away! I was so dissatisfied with the service, I walked around the store and unfolded every tshirt/sweatshirt and tried on several jackets and did not put the items back on the hangers…I figured if the staff wasted my time for 45 mins, then they would have to take some extra time fixing up the store.

Visited the other day and was surprised to find the literal same exact items are 100% more expensive than they were 2 years ago. Button downs, sweaters, tshirts, jackets etc. all literally doubled in price. I love Burberry but even the newer stuff didn't fit me well and considering they are just as expensive as the most expensive high fashion brands now, the quality is nowhere near enough to begin to justify spending $700 on a plain white t-shirt. Selection was probably half of what it was before too, no trench coats in stock at all which was disappointing. Edit: Forgot to mention, they had a (looked like blood??) stained shirt on display as well

The workers of this place are VERY racist. They are busy making bonuses by helping certain ppl.Worst customer service.The staff makes you feel embarrassed and look down upon you.They judge you based on your clothes. Then decides whether to help you or not.It's not even about money, it's about treating your customers. I rather spend my money in a store where they treat customers with respect than come to this store. I was looking for something particular but couldn't find any as they don't carry it in the store.The store has terrible style items and items sometimes looks very basic and cheap. I rather buy things online or from London than buy from this store.@Burberry should take a note as it's ruining their reputation.

If I could give a ZERO star review I would have! Worst customer service ever. Huge store only allowing three customers at a time in the peak of rush-hour with the weather being -500 outside. I even asked a sales rep if my mom can step inside and take a seat since she’s elderly and then she gave me an entire lecture about security in the store, because there were more than three customers inside the store already. I’m completely disappointed and turned off by the customer service in the store and will never return back! AWFUL!

They are a good store with a great collection. But even if they are not busy they will force you to line up to get in. Its almost like we must make customers wait. Not sure how that represents a great experience. Its not like I ll have someone by my side every single minute when I am inside the store

The shop only allows 6 patrons in at any time.The staff appear uninspired to provide any form of customer service.I waited for 20 mins and when I entered, there were plenty of staff standing around and chit chatting.Horrible service

I was at the store to purchase a gift for a friend. Came across a beautiful scarf and the cost was $595 + tax. The sales agent offered to check if they had more in the back, as the one I chose was the last one on display. Unfortunately it was the last one, so she offered to steam it and make it look pretty. About 20 minutes later she comes out and says ‘sorry Ms, I’m not allowed to sell you this, as the price tag is missing. My manager says that due to inventory reasons, we cannot sell it without the tag’. What a disappointment!Overpriced scarf was a for sure sale. Oh well guess they make enough, one scarf sale wouldn’t have made a difference. In other words, I won’t be shopping there anytime soon.

Yestersay I was shopping for a wallet for my wife as her birthday present & I took my two little girls with me. I came across this Burberry store at TPO.Since my wife has a few Burberry bags, I thought it would be a good idea to go and shop for a wallet. From the time we entered to the time we left, atleast three associates looked at us, but never said hello or even acknowledged our existence in the store. Although I started pulling the drawers to check out the wallets myself but the way we were treated made us leave instantly. Burberry, we hope you recruit and train your staff to serve your customers and teach them to treat your customers with respect and courtesy. Your product might be valuable however your staff at TPO is nothing but low level, disrespectful Individuals. Hopefully you'll learn to hire talented folks and train them to earn customers.