Performance Hyundai

The worst customer experience of my life.I wasn’t going to write this review, but I am beyond frustrated with this dealership and Hyundai in general. When I first got my new car I was super excited and now I want absolutely nothing to do with it.Ever since it arrived the car has been riddled with problems. First off, it took twice as long to arrive than what they projected. When the car did finally arrive, it came in the wrong colour. My sales rep told me that “[he] wasn’t aware that they discontinued the colour.” While he did throw in free mats (which I had to ask for), they didn’t compensate the price of the paint job itself which I found in the contract afterwards totalling around $200.For the first few weeks the car was fine. This didn’t last long as almost immediately the blind spot detectors in the side-view mirrors stopped working. I visited the dealership and after and about two hours they diagnosed this problem. I then came back to the dealership two weeks later and waited 7 HOURS for installation. I thought that this would be the end of it, but no. A few weeks later, the latch to open the passenger door stops working. Once again, I have to go back to the dealership and take even more time out of my workday.My last ordeal with them happened after I hit a pothole. When I went to the dealership, they took a look at it and told me that the rim was the issue and NOT the tire. After they ordered the new rim, I went to the dealership to have them replace it. They said it would only take about 45 minutes and it was going to cost about $450. I waited for about an hour, when they then told me that the tire is also busted. So now, after they incorrectly diagnosed the problem, they charged me an additional $250 to also replace the tire, and made me come back there two additional times when they should’ve gotten it right the first time.Before you suggest I speak to the Service Manager, I have, and I was unsatisfied with our conversation. All he did was offer me a free oil change for my troubles, which had already been given to me by two other staff.A free oil change is insurmountable to the amount of time, energy, and now money that I have wasted dealing with Hyundai. The faulty manufacturing of the car, the failed delivery and broken promises, along with the lack of communication and misinformation on the part of the dealership has made me seriously question why I ever bought a car from them in the first place.

Purchased a new vehicle from this dealer of which I picked up in May. I had a trade in vehicle 2011 Fiesta with low mileage, clean exterior, interior and they had to put no money into it. Received $3000.00 for my trade. I came back to the dealer for some warranty work on the new vehicle a week later to my amazement the vehicle was on the lot for sale at slightly under $11,000.00, I only paid $16,000 new for it, he poor customer that bought it. Good lesson learned sell your vehicle privately to get a fair price, planning to buy another vehicle of this make but it won't be from this dealer.

I couldn't be more impressed with the treatment I received with the purchase of my car . Erick was sooo thorough, professional and one of the kindest people. He talked me though every function as well as took me for a test drive and dedicated his time to make sure I was comfortable in my new car which I was pretty quickly. Thank you soo much to all the staff for making my experience unforgettable.

I had the best experience with Mary Lou and Hannah! I am so pleased with everything. Thank you for making my first car such an amazing experience! Highly recommend Mary Lou she’s amazing!!!:)

Great sales staff and finance staff. Friendly, knowledgeable and I would highly recommend to purchase your vehicle here. Bought 4 cars from this dealership and will return again.

I really enjoyed dealing with Performance Hyundai. I had a great salesperson (Gavin Bigley) who I felt I could trust and he did not let me down. There were no games, sales tactics or high pressure that I had experienced in the past with other dealerships. His professionalism & patience was very much appreciated. The feel of this dealership is just different, in a good way. I love my 2023 Tucson.

I wanted to thank Erick in the sales department for taking care of my long drawen out vehicle purchase. It may have been a little long of a wait for my 2023 Ultimate calligraphy Palisade but I am telling you know, it was really worth it. Absolutely love this new car.I also wanted to thank Dakota and Anthony for working the numbers and making this all happen without a glitch.Thank you again to the staff at performance hyundai, you all did a superb job.Respectfully,Timothy William Stirman

I highly recommend Mary-Lou from performance Hyundai for all your sales needs. She is very knowledgeable. She will do her best to stay within your budget. She also stayed late on the day of my delivery so she could show it to me and go through lots of features. She was with me from start to finish. Excellent customer service..

Just wanted to say thank you to Mary-Lou Slobodian for all of her hard work and assistance with our purchase of a 2023 Palisade Ultimate Caligraphy. She helped with all aspects of the sale, from the purchase, getting the right tint and also getting the trailer hitch installed during these difficult times of parts shortages. She is very friendly and makes you feel at ease during the experience. Thank you Mary-Lou !! Also, thank you Tony Scappaticci for your assistance with the extended warranty.

Just made my second purchase from Performance Hyundai! Wouldn't go anywhere else for my vehicle purchases, Reuben was absolutely fantastic and very outgoing! Truly made the buying process a lot smoother to get into exactly what I was looking for. Would also like to thank Chris for walking me through all the options when it came down to finances! All around an amazing team here and ill for sure be back in the future!!