Hertz Car Rental - Edmonton Downtown Comfort HLE

I was pretty nervous about this Hertz after reading all of these reviews but was so happy I decided to call their location. Enterprise had just cancelled my booking the day before my trip so when I called this location, I was desperate. Thankfully, the employee I spoke to, I believe his name was Mani, had just received a return and had a vehicle for me. Not only that, but he gave me a great deal as the vehicle they had was much more expensive than what I was originally looking for.Their location is pretty difficult to find as gps always leads you down the wrong street but if you put Edmonton House instead of Hertz (as this Hertz is located inside Edmonton House), you should have no problem finding it.We ended up having an amazing trip and had no issues with our rental. Upon returning the vehicle, I was provided with a complimentary ride home along with amazing customer service. I did have to call in order to get a receipt as one was not emailed to me but if that's the only issue, that's fine with me. 100% would recommend booking with this location!

Ankhit and Paras were awesome to work with. I was in a bind for a rental and they had me squared away with zero problems and hassle.Paras (I hope I got your name right) got me back and forth from there to my hotel in great time, had a great chat with him.Very personable and friendly crew, thank you so much guys.Tricky to get to, no doubt about that, but that is hardly the fault of these guys.

I have rented cars from this Hertz location multiple times and always received excellent service and clean vehicles. Sumit, Ankit and Manvinder are very knowledgeable, friendly, and efficient and would 100% recommend renting cars from here!

Ankit and Manny are a pleasure to deal with. Very polite and understanding i was very pleased with the whole experience. Everything went smooth, the vehicle saved us! We had an amazing trip to the mountains. I recommend this location and will be a returning customer.

Rented at this place several times already. Very good renting experience every time. Singh was very helpful in answering all my questions and doing his best to help me resolve any renting-related issues.

Customer service was great, but had an issue with the amount they charged my card over extending the rental, but got it all sorted out, and I’ll get the money back whenever my bank decides to release the hold, so no big deal. The vehicle was awesome and clean and ready to go when I picked it up. I will definitely rent from there again in the future.

Fantastic service every time. Wouldn't rent from anyone else in EdmontonThey secured discounts for us that we didn't even know existed. We had a minor accident with their vehicle, and their first concern was for us (not the van). They processed the insurance claim without any hassle. Another time, we had a weird issue with the rental while we were hundreds of miles from another dealer. They literally shipped another car to us right away, no questions asked.

Absolutely horrible experience through Hertz. I had a rental while my vehicle was being repaired. I was told - no smoking and no pets in the vehicle - totally okay with that and agreed to those terms. When I returned the vehicle I was told I returned it in great condition and no concerns - signed saying there would be no cleaning fee. A week an a half later I get a phone call saying that they found pet hair in the vehicle and would be charged $400 to clean the vehicle. Be careful, if you get animal hair on your clothes and get in to the vehicle - they will charge you for it. This is absolutely ridiculous, especially when they waited a week and half to tell me when they told me that I had to return it that day due to needing to rent it out the next day. Also, when I sign paperwork saying that everything is good and no concerns with the condition and that there is no charge, then I shouldn't be charged!!

This is a small outlet of Hertz. Extremely difficult to locate this store. I have to call the store before I finally realised the store is at the Edmonton house.I believe the staff that attended could have done better in terms of better customer service, reason for my 3 stars. It was as if I am forcing him.Also, because of the size of this place, it's only one staff that attends to customer and waited for a while before dropping the keys.

One of the best rental companies I had experience with. The staff were friendly,ready to help all the time. The rental process was fast and convenient. And it was also easy to extend the lease with just a phone call.