Castlegar Toyota

Really not impressed by the service department. Paid for a pre-purchase inspection and after 2 days and 5 calls still haven’t received the report. Makes me question how reliable and competent the service is? Will not be bringing my car here!

Disappointing. Service has been going downhill over the years. Always pushing for more and more maintenance with oil changes. Prices for servicing have also gone up dramatically. Easily $500+ each maintenance every 6 months when nothing was wrong with the vehicle beforehand.Final straw was when I asked for them to fix my window wipers since replacing my front window shield it only had max speed available and the intermittent speeds no longer worked. They charged $100+ just to diagnose it and tell me new cars have rain sensors and my rain sensor was scratched. By diagnose they literally took out the owners manual and read it. Technicians even left the owners manual on the passenger side seat instead of putting it back in the glove box. To put the cherry on top of the cake they said the sensor would cost $1000+ to replace, just to get the intermittent window wiper speeds back.

The most honest and helpful car sales experience you can find. Great sales and service staff.

Last August, I had an issue with my 2011 4 Runner. Thought at first, transmission. Diagnostic was performed codePO303, #3 cylinder coil. Coil was fried due to oil in the spark plug tube.extra time was required due to part of coil stayed on plug. #3 coil replaced and all plugs. One year later, same issue. Decided to replace all the remaining 5 coils myself. Lo and behold #3 coil soaked in oil including another on the other bank. Upon further research found that the only way oil enters the spark plug tube is thru the tube seals, which requires the valve covers to be removed and seals replaced. This apparently is a common problem with age/mileage. I feel Castlegar Toyota absolutely knew how oil got in tube and failed to disclose this info subsequently expecting me to-return to have this repair done a second time. It was stated that “Oil bypassing spark plug itself”. So tell me how does so much oil go upwards from the combustion chamber? Deceitful and misleading. I will not return.

Such a wonderful place had questions about a motorbike for my daughter

I was the first to place a deposit on a new model with this dealer. After several months the cars were getting close to release they were essentially ghosting me with little or no info provided and my inquiries were not being answered. I finally got in touch with the sales manager who informed me that cars were on the way but had been sold to others despite my place as number 1 on the list. His pretext was that the car coming was a different colour and spec than what I had wanted. I told him I would accept the first car since the spec I wanted could be years out if it was ever available. He refused to honor my place at the top of the list. These people are sleazy go elsewhere.

Just picked up our new Toyota.Brad and Tyler were amazing to deal with!

Top notch service and trusted technicians. Castelgar Toyota never fails to deliver.

Love love my functional airconditioning. Thanks for shining up my ride as a bonus on a fix that didn't cost an arm and a leg. Best drive home today airconditioning and my Honda was sparkling inside and out. Thanks again

Always great service from Brennan in sales. Service advisors are all great as well. Best dealership I have dealt with so far.