Merry Maids of PEI

Never called back.

Overall, a nice business that offers a good service. Some inconsistencies (ie. something cleaned one visit but not the next) but always addressed quickly and kindly if brought up. Very punctual and efficient. Does a great job overall. Thanks.

The staff have always been friendly and responsive. They ensure that I have been happy with the service and always send out reminders of when they are coming. They are extremely flexible with cleaning schedules and work to meet all our requirements. This is a local company and everyone has been amazing. I don’t hesitate to recommend them.

My deep clean was billed but they only did a 3 hr. charge over 2 days!! I had agreed they would come on a certain day and time.. I made it a point to be there for a bit when I heard they were coming back.. They spent a whole 5 min. in the bathroom.. The rad and tub were not touched and there was a piece of garbage in a corner..I did phone she said they would clean those areas next time!! So I pay for a clean and than pay again the next month?? Or maybe they still wont do it!! I expected more quality and professionalism.. A deep clean is a lot of work and I certainly didnt get my moneys worth..I was very disappointed..

The company was sold some years ago and managed by Kim. Since then the service has been disorganized and unreliable. Services booked for weekly enhanced cleaning including monthly over and stove from January to May were only done once but billed. Some staff are in and out in 25-30 minutes as our security system proves, but billed for 1 hr and fifteen minutes. Cleaning staff change and standards aren’t maintained. I attribute most to lack of management and communication. I even spoke with management asking for the staff I didn’t want returning after paying for 1 hr and 15 minutes cleaning and were gone in 25-30 minutes to a half cleaned home, we’re back in my home! That was the last straw. Take your business elsewhere.

We moved over to Merry Maids over two 1/2 years ago. Rebecca is a great owner operator and has very polite professional staff arrive every few weeks at our home. I highly recommend the cleaning services from Merry Maids.

If you only need them to arrive before noon and want cleaners who forget to do several things each visit, then by all means, hire Merry Maids in Cornwall. Their answer, when told about forgotten items, was always, We can try to send someone back out when our schedule allows." That is a completely unacceptable answer. Train your employees to be more concerned with cleaning and less concerned about how quickly they can get the job done and this problem would go away."

Staff are so pleasant and do a wonderful job! Very detailed with their cleaning.

The personnel that come here are efficient and through. They work with a personal drive to get the best job done in a minimum of time. Absolutely nil complaints.

Although the people keep changing each visit, they are polite.