Delta Hotels by Marriott Sault Ste. Marie Waterfront

1. Room was not up to hotel rating. bathroom ceiling pealing off. ventilation not working.2. Alarm clock was set for 6 am. Probably set by by previous guest and kept on by housekeeping. there was no manual to reset the alarm.3. Coffee machine not working probably never maintained.4. We had to disinfect the bed as did not look the sheet were changed by the house keeping

Pros: The hotel is right on the water and convenient to town and to the lovely boardwalk. We were in room 824 and had breathtaking views of the canal! The room was clean and beautiful. It was very spacious and had a big comfy sofa in addition to a large desk with plenty of workspace. The bathroom was also very large with lots of counter space and the shower was great!The staff at the front desk and restaurants and bars were magnificent!! So friendly and helpful! We had some great food and nice drinks at the View bar. There is an official Starbucks store on site which was also wonderful.Cons: According to the front desk, our room was recently renovated. It was a lovely room but there were several design flaws. First of all, the curtains on the window were extremely hard to open and close. Secondly, they put a big black coffee table in the middle of a room with a dark carpet, which can be very painful to one's shins. Also, the lights on either side of the bed were so high up that you couldn't reach them from the bed. And lastly, there was no USB or 110 outlet on one side of the bed. So that person was out of luck as far as charging any devices. These were relatively minor inconveniences but kind of frustrating.

Stayed with family in a double queen room. Had a beautiful view of the sunrise over the lake. The restaurant had good variety, even some vegan options. Every staff member we encountered was friendly and helpful. Couldn't give 5 stars as it was pricey for a basic room.

Our flight was delayed due to a snowstorm. I told the front desk that we had already had a very early start and would again have to be out of the door to get back to the airport at 4 am. However, I was booked into a room on the same floor as a junior hockey team.This became a real issue as we attempted to settle down for the night and were constantly woken up by the almost constant noise (doors slamming mainly).After complaining to the front desk numerous times and confronting the team directly (twice) we were moved to a room on a lower floor. This room had mold and a very noisy ac/heating unit.According to the staff member that moved us this was not the first time it happened with this team.After chasing the manager I eventually received a small refund but the staff was content in blaming the hockey team rather than taking ownership of the fact that they put a family with a young child on the same floor as them.Stay somewhere else; I heard Hotel Q is very nice.

This was one of the best Marriot properties we've stayed at. The property is a bit dated, but charming, clean and well maintained. The staff here is the real difference in what made this a great stay. From the front desk to the bartenders, all were simply fantastic. We will definitely return!

The hotel has average rooms with a few that have the waterfront view. There is a nice restaurant and bar. The staff is usually friendly and polite but i didn't have a good experience. I am a regular here and had requested for an upgrade due to a special occasion with some modifications and the Terri and Kerri , the front desk staff promised me one, then called back after a couple of hours and denied it. It was quite unexpected and unprofessional and basically ruined the whole experience. I'd personally recommend some other hotel if you want a romantic stay planned with the help of the staff - they might not accommodate any of your requests.

I got an email of the bill that I didn’t make. I was calling to confirm if this is a scam email( because everything is correct) or someone steal my identity. The customer service was keep asking the name of the hotel. I said it, and he didn’t explain what exactly he wanted and hang off the call. I stayed in this hotel at 2018, it’s a good experience. However the customer service staff should be trained properly before holding a post.

Amazing hotel, the kind of quality you'd expect coming up this north! Lobby is beautiful and staff friendly, there is a Starbucks in the front, and a restaurant with a patio in the back. The rooms are amazing, beds are very comfortable, the TV has good channels (most of them) and the washrooms are also nice. Depending where you are, you can get a view of the river! Would definatly come back (if not for the drive).

Very nice hotel right on the waterfront. Most comfortable bed and pillows we’ve had since beginning our journey four nights ago. The food and beverages in the restaurant were well-prepared and presented. Pet friendly with a “wall of fame” for visiting dogs.

Amazing staff! Hotel is undergoing repairs and so improvements are being made and yet still feels pretty upscale. The boardwalk and nearby park is beautiful. Did I mention the staff is so wonderful!? Nancie and Debbie are so great and made our day for our 5 day workshop. I loved joking with them and they really made our workshop awesome. Abbie was super sweet and encouraged all of us during the workshop. I love this place!