redtag.ca Corporate Office

I just came back from my vacation three weeks ago and despite all these negative reviews, mine surprisingly went well. I booked a package with Redtag back in the late summer/fall and wanted to cancel after reading the reviews but couldn’t unless I paid the hotel fee (which was $1800). I prayed through it and hoped for the best. Upon confirmation I find that it’s best to email them as you can never get anyone via phone. They sent my flight and hotel details earlier than expected in early January. Everything went PERFECTLY; my flight and hotel. I am contemplating on booking through them again as this was an easy process for me. I’ve only given a 4star review for somewhat poor communication as people should be able to speak on the phone, not just emails! Hopefully those who book in the future have a positive experience as I did.

I was chatting with Red Tag Agent Kelly for the past week and a half or so, and let me say she is absolutely amazing. She’s so quick to respond to emails, gave me the booking forms through emails, and price differences for different rooms. She helped me every time I was changing my mind on where to go. We decided on Mexico. She is an amazing help and so patient with everything. She went above and beyond and is phenomenal at her job. THANK YOU KELLY

99% of the time i book with Red Tag and i have never regretted it!! Great price and service. and if you have changes or needs that you forgot they have always come through for me at a great cost considering the last minute requests. When i book with other on line service i either pay several hundred more or have a headache.

Based in reviews rate I doubt to use their service honestly, but I couldn’t find any lower price from them online. I purchased an all inclusive vacation deal for Mexico from Redtag and I didn’t have any problems with my travel. So I recommend them as l am happy with their price and service also.

Never again!!! Awful travel company! Loooong wait times on the phone, rude customer service, hidden fees, fees , fees, fees!! Phone line cutting off for no reason.Booked a cruise with them and they want to charge me cancellation fees on top of taking my whole 1000$ deposit even tho final payment is not even due! Called the cruise company in question they denied it was them that asked for the fees so lies and deceit! Shame on this company.

I dealt with Kerry Simon and had an exceptional experience booking, changing our destination before we actually even left on our vacation. She was both professional, helpful and went beyond the call of duty. I would 100% book with her/red tag again and will recommend to family and friends as well.Great experience

Hello. Do not to use this travel agency They are totally false. Everything written in the description of my hotel was a lie. They sold me a trip to Cuba for 7 days at Hotel Atlantico Havana. There is no running hot water. I haven't taken a shower for 6 days. Today there is no cold water. Reception says you must speak to you rep from the airline. Day 6 and the sunwing representative is still not there, all the photos on the redtag.ca website date from 10 years ago I think, this hotel is old. Full of people who this fight at 8 p.m. I lock the door to my room and stay inside because it is an unsafe hotel. The food is disgusting, and we’re told that there are 3 restaurants. There is supposed to be a gym, water activities, souvenir shop tennis court ect. All of those are listed on the red tag.ca site in the description of this hotel.How can a Canadian company send Canadians to an unsafe place? I have only one thing say to you: shame on you"

Great service. I love that Redtag verifies availability prior to charging the credit card, unlike 'sell off vacations' who block funds on the credit card and then telling that the order no longer available, possibly making it impossible to make another try within up to 6 days.

Made and cancelled a booking before the booking was processed. Was informed that the booking was cancelled. Less than 24 hrs later the cost of the flights were debited from my bank. After multiple calls to Redtag, during most of which the agents were virtually inaudible, I was initially informed the charge would be reversed in 24-48 hours. It is now seven days later with no reversal of the charge. My last attempt at a call with an agent, also muffled, produced the information that it could take up to 14 business days for the reversal in my account. I do not recommend this company due to their poor lack of audible customer support and lack of timely remediation. A booking that was not even processed yet money was taken.

After reading plenty of reviews, I was sceptical of booking, as we were a big group of 15 people. However, I am thankful that we were assisted by Raj Dhindsa. Raj made our trip planning as seamless and easy as possible. Booking with a lot of people meant there were endless questions, concerns and hesitations. But with Raj's patience, quick response time and understanding she was able to help us with everything and it resulted in amazing trip. Thanks so much Raj!