Aline-Chrétien Health Hub

Had a late night MRI. The instructions to arrive 30 minutes prior to appointment were very clear. I received reminders by voice phone, text message and email (maybe a little over the top on the reminders, but nice to know that no one has an excuse for forgetting their appointment or showing up late). Staff were all friendly and were accomodating in helping me feel relaxed and comfortable during the testing. Happy to have free parking as so many other clinics charge stupid high prices to park.

Xray was super fast and easy, but the wait time on hold on the phone after trying to track down my report is awfulEdited to add and changed stars.... after sitting on hold for almost an hour to speak too someone at the hub, I checked the connected care portal and my report had been uploaded. I also appreciate the owners quick response on the original review.

This place is very nice and clean. The staff for me has been great. The only problem is when you come in, the volunteers ask you right infront of everyone at the main entrance whats the reason for you to be here. I understand if someone needs directions but if not, I don't think it's anyone's business as to why. Especially all the people in line behind me that I may or may not know. I may not want to share that information, especially if I run into someone I know. We should be allowed to Privacy when we are getting medical services.

Really lovely place! Everyone was so kind and helpful. Appointment was quick and well organized. Lots of free parking.

Recently brought a senior parent in for an MRI. The front staff was kind and polite. The staff at the back, not so much. They were very rude and kept trying to forcefully position the arm, shoulder and hand in a position that caused pain, very impatient & intolerate senior care. And before you even offer up a phone call, don’t bother, it’s too late!

EXCELLENT experience. Brought my significant other in for an MRI. The MRI staff, from the professional and kind lady at MRI check-in to the MRI Technician were all A-1++. They answered my questions and dealt with my concerns. Everything was on time and went very smoothly.(FYI, We were coming in from the 'deep' west end, and, getting there was easy-peasy! (took Q-way E. to Jeanne D'arc Blvd, which, after Innes, becomes Mer Bleue Rd.)... ).THANK YOU ORLEANS HEALTH HUB - MRI STAFF. PLSE KEEP UP YOUR EXCELLENT CARE and WORK!

I had an okay MRI for my knee in December 2021- staff that evening were nice and polite. It was the total opposite when I went for my Brain MRI a little over a week ago. The Techs were rude and unsympathetic. When I didn't fit the neck/ head cage it was placed on with no pillow and my headphones ( after I asked them to put them on- they forgot to put them on me), then jammed me into the scanner- my shoulders too wide- my shoulders and arms were rubbing against the sides causing me pain. I couldn't take more than 5 minutes in the machine and now have to wait for another machine that actually can take someone with broad shoulders. . The attitude of them sucked and they wanted to rush the appointment instead of listening to the patient. My arms and shoulders were sore for 2 days after. I spoke to my physician about what happened. This is not a place you want to be to get an illness confirmed.

When I call, no one ever answers the phone. There's no option to connect to the department I need to speak too. When my call is transferred, the phone constantly hangs up on me. I've been calling for two days. What is this? I need to cancel my spinal injection! How do I get in touch with you guys???

Cleaner than a five Star Hotel, excellent staff and paramedics, looked like a different world altogether, never seen anything so clean and organized, exceptional service..it was a 10/10 experience for me.

No clear image?Fast, efficient and kind staff during the MRI. Staff called the next day advising my mother**our MRI machine did NOT produce any clear images **.This is a major concern.A request to an elderly, physically challenged and unwell patient who lives 45 minutes away - and does not drive - to attend the Montfort to redo the MRI was made.The recommendation is attend an actual hospital - after such failed results.