RONA Moose Jaw

Friendly, helpful staff, but...At mid-afternoon I picked up a plastic hose connector and went to the till area. It wasn't busy in the store but I became fourth in line. All tills were closed except for one of the two in the customer service booth. One of the two girls there was filling out forms or something, the other was dealing with a customer return which he claimed he'd already resolved over the phone. There was a dispute so she left to check on something but she also told the other employee to take her break. More people lined up behind me. Another employee passing by knew one of the customers in front of me and they struck up a conversation. When the first girl returned she asked the new girl that was having the conversation to open the other till. By this time there were seven people waiting behind me (there were two couples). I'm all for a relaxed atmosphere but felt that this was pushing it. The reason I decided to share this is because I've had similar experiences at this same store. I hope someone in charge sees this and can improve the service.

Staff were willing to step up and help sort my order issues, get things loaded and advised me their plants were the best in town.

Well like so many of us I went to Rona today. I wanted to check out the store but was sadly disappointed. Same tired staff - not interested in customer service. I had hoped to see some new energy but the same lackluster people doing the least that they can to get through the day. Really sad to see this!To Management - shame on you! Especially Tracy!To Staff - You need to treat others as you would like to be treated. I am there to spend money so you can have a job - not to inconvenience you while you chat with other employees.

My wife and I loaded 11 sheets of 12’ drywall, 5 sheets of OSB and several 1x4’s / 2x4’s by ourselves. Several staff members walked around us, none offered any help. A younger attractive woman walked by and had 2 employees eagerly trying to assist her. It was disappointing to say the least. Every time I would walk towards an employee to ask for some help, they would start walking in the opposite direction. When we were outside loading everything onto our trailer, again employees walked right by (not actually doing anything, just sort of wandering around) without even offering to help.

Used to be good but the last few times I was there the help was non-existant even though the girl at the front paged someone for me 3 times. Time before I had to go into the back staff only" part to find someone. Lots of staff back there chatting. Their website is impossible to maneuver through because its so busy with pop-ups wanting your EXACT location you can't look for a product. The whole process of buying from them

Very unprofessional place. Doomed to fail. Do not waist your time with Rona. Caught several employees standing around, making fun of customers. You can find better product for cheaper prices at there competition

Bought a dehumidifier June 4 as I didn't know the difference between that and a/c unit. Returned to rona June 5 to get an a/c unit. Thank you to the staff for being polite and helpful . Oh the a/c unit works just fine . Thanks

Being my first time ordering from this store, I was very pleased with all the help from Claude with ordering everything I needed to build my deck and he was more than helpful. It was delivered without any issues. Very friendly and professional and went out of his way. A huge thank you Claude! I'm enjoying my new deck already!

Somewhat fair prices on certain items when on liquidation... Other than that they are price guauging on many items. And another note keep an eye out when you go to check out you will see one price and pay another and things that are on special 90% of the time don't scan on special and 10% of the time the store does not advertise the special or hides the items in the back.

Had the product I required and prepared it promptly. While I waited, I went through the discount section and found great value on other items I didn't expect to purchase at this time.Good service, good products, and good prices!