SmartStop Self Storage

I had a billing discrepancy and Anthony was very professional and had our problem looked after immediately and followed up with us with a phone call. He has provided the best customer service and follow up is very important.Great Work Ethic Anthony !!

Don't believe the positive reviews. Rent upped over 40% in 15 months!What they don't tell you is how they jack the rent 20%± every 6 months once you move your stuff in.Started at $172 in January 2022, went to $216 in August 2022 and now just got a new notice for March 2023 that it's going to $246 and this is for a 10x10 outdoor unit. That's an increase of 40.7% in a little over a year. Show me where your costs have risen to that degree and I will have no problem paying the up charge.I understand we are in an inflation market but 40% guys? That's not inflation, that's taking advantage of long term customers. Shame on you and your business practices!Made 2 phone calls at other establishments and found a much better price in Oakville, where it should be more expensive. My advice to potential customers... Do you research, there are better & cheaper places to go. Skip this place all together...

Great experience setting up the unit and the facility itself is really nice and easily accessible. Unfortunately, the drawbacks outweigh the benefits. The website provides deals that are constantly changing, so even when you reserve a unit, the follow up emails quote you a different price. Luckily, I was able to talk to a representative and they were quite helpful with securing the original rate. When I visited the store, I paid the original rate + admin + insurance fees for the first two weeks of rental which would end the month of May. I also asked to pay for the time period up until June 18th and the rep put through an additional charge. At the beginning of June I got notified that I have an outstanding payment, I found this odd so I contacted the store to clarify what was happening. They originally said the second payment wasn’t present but then located and confirmed it. I thought the matter was settled until I got another payment text message so I repeated the call/conversation with another rep. Then I got a letter saying my payment was late and they had locked my unit. I have tried calling and emailing to get this resolved but no one can help me other than to say the manager isn’t in or it may be an issue with the system… but I need to access the unit tomorrow before 8am and they don’t open until 9am. Be very careful using this company as their hidden charges and ability to rectify discrepancies quickly leave much to be desired.*Addition #1: when I arrived this morning the same rep I spoke to last night said he spoke to the manager and they would open the locker and no additional charges were required. I wish I got his name but I appreciate his effort.Addition #2: I ended up getting another notice of late payment in the mail after all was said and done a few weeks later. I called again and spoke to Louie who looked into my account and was very helpful and reassuring that there was no outstanding balance and shared that it may be a mailing issue. He even offered to print out an account statement from his end that I could pick up so I have a record of it as well which I really appreciated. Based on the attempts by employees to rectify this issue at the store level, I increased my review to 3 stars.

For the most part, I was happy with the storage unit. The only problem was the rates went up quite often, and it wasn’t only a few dollars.

Very well maintained. We had difficulty with our lock and Amee was so helpful and solved our problem. She was so nice and friendly. Great spot to store your belongings.

Anthony was such a fantastic help for my storage needs. He was very patient, kind, and helpful when finalizing my rental. I would definitely recommend to my friends and family. What a delightful experience.

First the good - the staff at Mainway location in Burlington are genuine, pleasant, knowledgeable and eager to assist (Anthony, Julia and Samantha to name a few). 5 stars for them!!But the company? First - my rates went from $214 (initial 1 month discounted rate that went to regular $240). Flash forward less than one year and that rate became $340. That is a RIDICULOUS increase in that span of time. Add that I had a second unit which also increased and I’m paying $540 for 200 Sq/ft total ($27 sq/ft)Now here’s the rub - I go there in October 2022 and am one of MANY locked out of accessing because their auto payment ON ONLY ONE of my spaces has stopped working when THEY did a change over to a new system. At the time I’ve paid TWICE OVER THE PHONE WITH THE SAME CREDIT CARD AND ASKED THEM TO REINSTATE (it can’t work for one unit and not the other!!). They finally get it together, but were charging me late fees for THEIR “system upgrade” mistake.And that Unit that continued to work for auto charge - I haven’t received an invoice since October 2022!

This place is horrible. Fluctuating prices and sketchy customer service. Do not store here as one month you may be charged $80 and the next $2000 because of their horrid management and inability to manage a payment system/schedule. Company deserves to be out of business for the inconsistency in prices and poor treatment of customers. Horrible.

I went in around last week, I asked alot of questions and for help about getting a storage unit! Julia was so helpful and answered all my questions! Very great worker, I would definitely recommend her.