Palermo Village Retirement Residence

Palermo Village is wonderful - no other way to put it. My dad loved his big windows, and spent much time out on his balcony. All of the staff are so friendly and kind, especially when Dad's health took a downward turn - they provided him with all the compassion and care of a family member. The COVID response was amazing - so safe, and even when the residents were unable to visit with others, the staff kept them connected and engaged.The size of Palermo Village is perfect - big enough for amenities, and small enough that everyone knows each other - a real home.I cannot recommend Palermo Village enough - if you are looking for a new, carefree home - this is it!

Nurses are NOT available. If you don’t belong to their system it’s impossible to get help. We required eye drops before surgery. They were given one day and then they skipped the next. The head nurse even informed us she doesn’t work for dad she works for Palermo.?? After a year of waiting we almost had to rebook cataract surgery which is huge since he was almost blind. The surgeon was also furious.I’m there almost everyday so I have a pretty good handle on things. The staff turnover in all departments is incredible. This is very hard on the elderly. The activities director, marketing and Office manager are a delight however. The end of days should be a pleasant experience for the entire family.

Palermo Village has been a wonderful place for my mom. Mom has early stage Alzheimers and the care they give her makes me worry less. Mom has come to think of it as home. She has always been shy and a little anti-social but the staff have changed all that. Dianne, the office manager, is incredibly nice, kind and extremely helpful. Arielle always has fun things planned for the residents.Kim

I had the opportunity to have my Mom stay at Palermo Village for a 2 week Respite stay. Well let's say she was reluctant to go however by Day 2 she was loving every moment. She couldn't believe how much she loved being at Palermo. She made friends and enjoyed dining with them and participating in a variety of activities. Everything was excellent from the ease of setting everything up to move in day and beyond. Linda and her team welcomed her like family and were there to answer my many questions giving me peace of mind as I traveled. Richard in the dining room was always attentive and introduced her to her dining companions. I would highly recommend Palermo Village.

My parents moved into Palermo when the facility was brand new. There was only one other man and one lady already moved in, so they were the second. Once they settled in, their quality of life improved so much. Their two bedroom suite was large and bright and the building was lovely. They soon started enjoying going down to the dining room for meals and in the mornings, my dad enjoyed tidying up after breakfast.My dad became ill a year after moving in and everyone at Palermo was so kind and helpful throughout this very difficult time. I don't know what I would have done without their support. Thereafter, my mother moved over to a one-bedroom plus den and lived there happily and secure in her surroundings. She was so proud of her suite in the residence.I can't say enough about the comfort and help the staff at Palermo was to me for the duration of my parents lives at this residence. I would highly recommend it to anyone whose parents are ready to leave the stress of daily life and simply enjoy each day as it unfolds.Finally, a closing point I think is important. Palermo is a medium-sized facility and as such, gives residents the opportunity to get to know one-another. Some of the residences are so huge they require multiple dining areas and when they get too big, they lose that closeness between residents and staff. It really is the ideal size to feel like a real neighborhood and it has an ambiance that you can feel as soon as you come in the door.

Wonderful retirement home with friendly and helpful staff, good food and activities. My mom really enjoys living there.

I reached out to set up a tour at Palermo and received a response promptly from Prit. We met Prit as we walked in and were instantly impressed by his professionalism, but also casual nature that really connected with my parents. We sat down in the beautiful bistro to talk about all of the amenities and Prit was wonderful. After offering us lunch, we began to discuss the lifestyle at Palermo. He was very informative and easy to talk to. My parents loved his demeanor. We toured a few suites and were very impressed by the quality and size of the apartments. We are truly grateful to have had the opportunity to see this excellent home for retirees. Thank you, Prit!

I wanted to pass along a big thank you to all the Palermo staff for the support you gave our mother.Our Mom required extra attention and we were very pleased with the gentle and comforting way the staff took care of our mom.Palermo also offered mom companionship and togetherness. Most times when we dropped in, we found mom was involved in friendly conversation with the many residents.Palermo also offered many activities to fill mom's days, from small outings, to movies and bingo nights. She really did enjoy those extras.Most of all, Palermo offered mom a safe home and peace of mind for us.Thank you again, The Barwell Family

My Mum and Dad moved into Palermo in March, 2020, just as Covid started. They felt comfortable and welcomed from the very first day. When my Dad passed away a few months later my Mum moved out of Palermo to live with family. When she felt comfortable being on her own again, she chose to return to Palermo. Although we visited several other retirement homes Palermo came out on top. It is a safe, comfortable and caring place.

One thing I love about Palermo is the ambience of the place. The staff is always friendly! I've never been more pleased with a retirement residence. They attend to their patience with genuine love and support. I would recommend Palermo to all my friends and family. I'd also like to mention how great the food is..