Colborne Pharmacy

How does a pharmacy go from having my prescriptions ready before I left the doctor's office (I got the call from the pharmacy while I was still talking to the doctor after she sent my prescriptions by computer) to every time I need to get refills it's a hassle and a wait? Now it takes 2 days to fill a regular prescription refill? And repeats that should be on file are lost? Oh, but all these issues are my fault. Today I was asked if I was sure I dropped off my prescription there and not at a different pharmacy. Really? Done.

Staff is very ignorant, my child had high fever today and we asked them when he would get his medication, they replied in couple of mins, my son was so uncomfortable in the waiting area, the guy that was working their was not even making eye contact and he replied “in a second” they took over 30mins, my son was getting more uncomfortable than I had to drop him off home with his grandparents, I had to drive back to pick the medication, you won’t even believe when the guy handed me the medication he did not even apologize, very disappointing especially when a child or an elderly has to wait so long for meds in the waiting area, I will definitely wont be visiting this pharmacy ever.

Friendly staff, quick refills and most incredibly, they *never* charge me a filling fee! When I had asked about this, they said they often do this for customers who don’t have coverage. I do have coverage and offered to pay, but they still don’t charge me! It’s nice to have a few extra dollars in my pocket :)

Great staff, very friendly and patient. Their prep fees are small compared to other pharmacies and very keen to help out. Very true and kind people. Sameer is the best!

I wanted to purchase an item that was 10% discount today and the woman at the cash refused to also honour my Indian Tax Exemption card which is racist. I did not purchase the item and will find another pharmacy in the future.

Very slow service andbe carefulsometime they charge money fromYour insurance and tell you that insurance doesn’t covers your medication so you have to Payso just double check before you pay

Hi when I moved to Brantford 3 years ago . I needed to find a pharmacy i could walk too. And this was the only one. As i really don't like change they made it easy to deal with and friendly. I miss Kristie. KATHY is so friendly she put a smile in my face when i walk i and speaks to me by name . So I'm ok dealing with them so far anyway thank you..

A while back I had placed a order through this pharmacy and then was fighting to find out where it was for few days. Was told was filled and picked up or sent out then told couldn't find it even though I had been told it was done. Was misplaced and had to be done again. I just placed order 2 days ago for 2 prescriptions. I was told Tuesday morning would all be done and I would have it delivered Tuesday evening then I was called few hours or while later saying one was not there that they would be filled Wednesday and I would be put on list for delivery. I called Wednesday again at 2:30 or so and was told the first delivery had gone out already and they only seen one prescription there even though there was 2 so again excuses and I called again few hours later and was told prescriptions were out for delivery at 7 pm Wednesday evening after pharmacy was closed. It's niw Thursday morning at 2:18 am, where are my prescriptions. They are either in someones car still which I don't appreciate with this virus or they were dropped off to wrong house. I needed both those prescriptions. Where's my medicine. There's no excuse. Very unprofessional service and pharmacy. Do not like way they treat some of their customers and there service. I will not be back after my refills are done.

Great staff and service. Sometimes busy, so may have to wait a few minutes to get scripts filled, but appreciate their attention to detail. Been here since then opened, error free for all prescriptions which was not my experience elsewhere. Plus they offer delivery. Would highly recommend.