AgeCare Bow-Crest Long Term Care Home

Placing someone I love so deeply in a long term care facility is one of the most emotionally, hardest and heartbreaking decision I ever had to make. You have to put your faith into the facility and people working there that they will be compassionate, understanding, humane, safe and kind.I feel that bow crest long term care failed my grandmother terribly. I had to beg for the most basic of human care for my grandma, My concerns were not a priority, and my grandmother was a number there.The weeks leading to my grandmother's death, was something I wish that no one has to experience with a loved one, ever. We all have high standards for the people we love dearly, but I wouldn't treat my dog ,how many of the residents are treated. I have witnessed residents almost chocking on their food , coughing mashed potatoes everywhere, because staff are feeding them so fast. They are so short staffed that many people have to wait in their rooms until they are done feeding the first group of people, that the second round get cold food. My grandmother was not mobile. I went 3 to 4 times a week to visit/ help care for my grandma. I had a meeting with management about my concerns. My grandma would tell me very often that she would rather die then stay there. The management said sometimes the seniors can also be manipulating family. I completely understand that. But, I watched my grandmother loose so much weight, cry out, while staff just walking right passed her room. give up hope , stop eating , any hope of life was sucked right out of her there.Multiple times a week, my grandmother reaked of urine, her clothes soiled in urine/ diarrhea. Often sitting in the dark slumped over in her wheelchair with the curtains closed. Failure to provide Appropriate personal / hygienic Care, social isolation, failure to provide affection. Many times my grandmother had no water beside her bed, her clothes and items went missing Daily. I had to buy hangers weekly, other residents wearing her clothes.some of my issues were addressed, many were not. Thank you to the few of you you would know who you are" for your compassion and Care for my grandmother

Mom was immediately stereotyped as aboriginal on first day (does that matter in care?). Nurse in charge would respond to my tearful inquiries with questions to my questions, on the second day mom was there. Nurse couldn’t verify if my mom was being sedated. Mom was unresponsive every time I saw her each and every day. Physical therapy wanted me to purchase replacement items on a wheelchair my mom was clearly not going to use. Second sit down with nurse I asked for specifics of the death process. If what I was seeing was to be expected if her sleeping was part of the process. I had done online research and was scared, grieving and wanted to be prepared as I knew her death was coming. I said I think she has the death rattle and I was told her vital signs were good and they would tell me otherwise, I felt foolish and dismissed. I got an awkward hug. My mom died the next day. Yesterday I got a voicemail from the social worker who had some questions about my mom. Her words, ‘…calling from Bow Crest where your mom is at. I have some questions.’ My mom passed on the 18th of March and social worker called me on the 31st. I had bad vibes of this place. I called to have her moved believing my mom had a few months left. My mom was only there 5 days. Dying in a small dark room. Renovate guys, “this is an old building” is not an excuse when family members are dying. Also get acquainted with your patients, last moments with loved ones depend on it.

At first this seemed like a good place for my stepfather. He'd only been in there a short time however when new ownership took over.Food quality went down, personally products were heavily rationed. And maintenance on the building seems non existent. My stepfather father had a concern about the ceiling above his bed that looked soft, and stained, thought it was possibly black mold. My mother pointed it out to maintenance staff who said that he should probably test it.dont know if it been done yet,but they weren't to worried about it. Sad that a change in ownership can have such a bad effect on the people that built our communities. Shameful.

Don’t ever work here if you care about being treated like a human being or your mental health

Lack compassion and empathy