Shell

Much better car wash since my last review.It cleans you car now, unlike the last one.Good, clean service station.

Rude customer serviceAs others have said. do not use the car wash here.Car wash damaged my car by scratching off the paint and the manager is refusing responsibility.

Used car wash services. The owner needs to maintain and do regular spot check on the operations. some of the sprayers are not aligned and not spraying properly.. eg. Sprayers are set for wide blast but a few nozzles sprayed narrow blast resulting in less wash coverage. Soap is diluted and not allowed to soak in before power wash starts.

I went inside the store to prepay regular gas but attendent(Kiran) authorise for silver by mistake. Thats ok but when I went back with this clicked picture to show that she authorise me for silver, instead of realising her mistake she started arguing and blaming me to press the wrong grade. I was trying to show the picture but she was battling to prove herself right and customer wrong. PLEASE TRAIN YOUR EMPLOYEES ABOUT SHELL SYSTEM AND MOST IMPORTANT CUSTOMER SERVICE and dont let the image of shell goes down because of unprofessional staff. Moreover she started making weird faces.

Car got scraped all over from the car warsh

Very dishonest cashier at this gas station. Charged me double for my lottery tickets. When I went back he didn’t argue with me at all, gave me cash back without even looking at my receipt. Scammer!! If you rip off 10 customers a day for $10……$100 per day free

I bought an Ultimate Car Wash service from the Shell convenience store. I went inside the car wash and followed all instructions. The car wash literally stopped working after spraying all the soap water, and I didn't know if it was going to resume. I was stranded inside for a good 25 minutes without knowing what to do and how to get out of there. I called up the convenience store but they would answer the phone and not speak a word. I kept honking so that I would be rescued out of there, however I was not answered for a long time - I called at least 10 times and each time they would pick up the phone but not speak at all.Finally after a while, just when I thought I should call 911, the door was opened and I was able to get out of it without my car fully washed - it became dirtier with all the soap not washed with water. I went and spoke with the staff (an older looking man) at the store and I was treated in an incredibly rude manner. He told me he is busy with other customers and he can't deal with it. He didn't even bother to apologize for my bitter experience at the car wash and I was rudely shooed away. I asked for a refund since I didn't get my car washed but I was given another car wash code to come back next week once after the car wash service is fixed.But I don't want to ever ever go back here after all that happened. While getting stuck inside the car wash was distressing, the rudeness of the staff was simply appalling.Edit: Shell Canada customer support and the station owner called me to enquire about the incident. The owner apologized and assured that he will talk to the concerned employee and provide him training on how to treat customers.

DO NOT USE THE CAR WASH HEREI made the mistake of using the car wash here, and ended up with scratches all over my car. The manager is a very sneaky person. I've had two employees call the manager, each they've told me he was going to call me back, but he never does. He's trying to avoid dealing with the insurance company.

If I could review the car wash by itself that’s where I would put this, the attendant did her job and was nice. Nothing wrong with the workers.The car wash, for an “ultimate” tier is a joke. For almost $20, you get a car wash that takes around 2 and a half minutes, each step is rushed, and the soap wasn’t given enough time to settle and soak before it was rinsed. If you’re looking for a good touch less car wash that is worth the money, it’s better going the little extra mile and to take a look at the Canadian tire gas station down Dundas.

Literally the WORST gas station. Use to be better with previous owner and alll previous employees. They are VERY lucky there is a Tim Hortons located on the property. Only reason people frequent. I stopped buying gas and goods here a while ago.