Master Fine Jewellers

My friend took her watch here to have the battery replaced. She was informed that the watch was broken and she should buy a new one. After having a different store look at the watch she was informed that the battery was removed and the watch had been damaged. It seems like Master Fine Jewelers damaged the watch in order to make a sale. This is just horrible.

My mother cracked the crystal on her Rolex and brought it her to be replaced. They destroyed the watch in the process and claim “there’s nothing wrong with it and that they can’t see anything”. There is water damage, dirt, and deep gouges on the face. The face is destroyed and after we brought it to a Rolex dealer they said this repair ruined it beyond repair.They take advantage of the elderly who don’t know better. Take your business elsewhere unless you want to be ripped off and have your watches destroyed.

I must say, I had a fantastic experience with their customer service. I brought in my watch for a repair and not only did they fix it for a very reasonable price, but they also offered me a student discount which was very much appreciated. The staff was friendly and helpful throughout the whole process. I was in and out in no time, and my watch has been working perfectly ever since. I would definitely recommend this place to anyone in need of a watch repair, and I will definitely be returning in the future.

The people who work here are very sweet, and they go above and beyond in their professional services. They treat you like family here, and you feel very welcome. I have come here several times to buy high quality jewelry/watches for a good price and to get the watch batteries changed. The store has many specialized watch parts/straps that aren't carried anywhere else and the jewellers have many skills to be able to deal with all issues related to watches and jewelry. I would highly recommend this family owned business!

They are very professional and details. Every time I need any watch battery or repairs and/or jewellery repairs that I will go to this shop. Good and fast services! Strong recommend!

I went to a store and had the battery in my watch changed. They used a Renata brand battery, which costs $4 for a pack of four at Walmart. However, they charged me $30 for change battry. The couple who run the store were uneducated and did not show any respect to me as a customer. Even after I told them about the price of the battery, they accused me of lying. I will never go to that store again and I advise everyone else not to go there at all.

My husband recently had the battery in his watch changed at a store, and they charged too much money. However, after just two weeks, the battery died and stopped working. It's not fair to provide a low-quality battery that only lasts for two weeks. I don’t recommend this store to any body.

Took a broken necklace that had high importance to me to get fixed. They went above and beyond for the repair to make sure the necklace was like brand new. Great service and friendly staff.

Terrible service. Do NOT bring your watch here for repair unless you want to be kept waiting and waste your time. I looked at the other reviews on here, and the owner is a nutjob responding to every ad deflecting blame on the clients and clearly has no sense of professionalism. Do you want to bring your valuables into a place like this in their care?Here's my story:Brought my watch to repair my bracelet, and the person there told me she could do it right away, but it would take 20 minutes, so to come back. I killed half an hour at the mall and came back only to find out she hadn't even started working on it yet. She kept telling me 5 more minutes" but she was busy with other clients trying to make a sale

My experience with Master Fine Jewellers was a disaster. I took in my 3 year old $400 Seiko to get the battery replaced, nothing more. She talked me into a new watch strap, fair enough, it was getting old. She opened the watch in front of me to replace the battery and told me it needed a new waterproofing gasket. OK, I agreed to come back in one hour. When I did, she said there were further complications and I should come back in one week. My wife went to pick it up and while there, noticed it was not working. The Master Fine woman re-opened it and then said it would be another week, her husband needed to fix something. A week later I went in and the second hand had be broken off. She said it had nothing to do with her. I took the watch back and a week later at home, the glass watch face simply fell off. I took it to another watch repair and they said it would cost $2-300 to repair as whoever opened it, pried it open with a lever, like an old can opener, instead of properly unscrewing it. The watch is now useless, save for the brand-new leather watchstrap. Master Fine took zero responsibility, said it had nothing to do with them. That alone motivated me to write this review. An absolute, complete disaster.