China Southern Airlines

why do they even have a phone number, i've been calling them for 3 days now. NOBODY picks up the phone.

This company takes advantage of the fact that their clientel are mostly Chinese immigrants without understanding of the law. I would give this place negative stars if I could. Their written policy on cancellations and re-booking is vague and not definitive in any way, and the customer suffers for it. It is barely written in proper English. Their customer service is even worse. If you are constantly interupted by a rude woman who raises her voice and literally points fingers at you while you explain the vagueness of their wording and how in contractual terms it should not impact you as a customer, that is LEMON LU. She condescended to tell us what restrictive" meant

For 19 days I cannot get through but a on hold signal.

Had to do a seat selection and their cs was very helpful and explained how it all works. Very much appreciated working with them,

Trying to call from last few days, never picked up. Hours of waiting time, no reply backs to emails. Worst customer service experience everr!!Will never book any flight with them

if they answered their phone and gave me something to rate them with I would perhaps give them a different star rating.....

Worst customer service ever! They have no compassion or understanding. My entire family couldn't go on their trip because one member was suddenly hospitalized with a terminal illness and I called to ask for a cancelation or credit to use in the future but they wouldn't even allow it not even for cancer. I was told by a representative it doesn't matter as it would be the same result". I do not recommend this airline. I would never use them again and neither will my family. Pay a little more and get treated better with a different airline."

NEVER USE THEIR WEBSITE!!!! IF IT STOPS WORKING DURING THE PAYMENT PROCESS YOUR STUCK WITH NO RESERVATION AND AN AUTHORIZATION EXPENSE ON YOUR CREDIT CARD THAT CAN'T BE FIXED. TRIED CALLING THEIR CUSTOMER SERVICE HOTLINES BUT NO ONE CAN FIX THE ISSUE SO YOUR STUCK GUESSING WHAT TO DO NEXT, ALSO TRIED SENDING THEM AN EMAIL AND NO RESPONSE.

Went on it one time has a Tv soI appreciate the airline

This airline should have a more polite customer service representative who knows the airline's business.