CARSTAR Kincardine

Great service at Kincardine Carstar. I had a large dent in my passenger door from a parking lot hit-and-run. Carstar replaced the door quite quickly, once the parts came in, and returned my car to me SPOTLESS. They went above and beyond. Fingers crossed I do not need to return, but if something ever happens to my vehicle again then I will definitely turn to them.

Excellent service after our fender bender. They also caught an issue with the break lines and even cleaned the interior!

When the work was completed, it was of very high quality.However...It took several months after our first visit for a quote to get contacted. They called about our quote at one point, but they gave us information about a vehicle that wasn't ours. Our insurance company called them as well. We did not expend much energy in trying to get ahold of them to clear things up. We just let it run it's natural course for the most part. Eventually we dropped it off and picked up a rental. The car was ready before their estimated completion date.They were apologetic about the delay in getting us in and said they upgraded their software to prevent this from occurring in the future.They detailed our vehicle so that it was like new inside and out when we picked it up. Again, the work they did was great.I would probably go back.Thank you for the great work and the detailing.

It was such a nasty, icy morning and I put my car in the ditch. The tow truck operator was very friendly and prompt. It wasn't a nice day to have to be out in that weather. Karl at the office was very nice, helping me coordinate me getting things looked after on the business end of things and they treated me very fair with my bill. I recommend this local team if you need a tow for sure!

CarStar Kincardine – Stay Away from this “0” to Customer respect Service NOT provider.I had a car accident on the beginning of February last year when my car lost back part due to the accident. My car was transported from accident location to CarStar Kincardine for repairs estimate and acceptance by my Insurance Company to proceed. Long story, but … my 2017 Rogue SL was repaired by CarStar Kincardine. They (CarStar Kincardine – CSK / They) had many issues and delays with price acceptance by Insurance Company – I can understand that, but they had well more issues with parts for approved and required repairs – not fit / didn’t work / not for this model / not required colour – that was about back door assembly for my Rogue which should be in Orange but came White or Silver (as per CSK management) – already don’t remember all different reasons they had NOT to start repairs or for delay with completion. Finally, …I received my car back on April 1st 2019 (was with CSK around 40-50 days, including estimate acceptance) – what a happy Owner I was.The quality of repair – so/so. They said – they received not requested color of back door and had to re-paint it (that time I trusted them, not now…). Back door was installed, but water was leaking inside the car … They just forgot to apply silicone for back window glass connected to Back door frame … OK, was finally done … The paint they applied – car back black plastic bumper was painted with nice orange colour + white prime, I believe … and so on. See pictures attached.During Repairs they damaged dash odometer glass (plastic, really) during DRY (instead of wet) cleaning – see pictures. Driver leather armrest support (between driver and passenger seats) was left with Glue they used for something inside – see pictures, and one of plates around shifter was also broken – pictures attached.I reported to CSK Manager all issues and we agreed they will fix them ASAP. Manager was not sure about plastic plate damage (around shifter) and promised to review my car As Left pictures (final after repairs complete pictures) and … “nothing I can see on pictures” was his replay.And the Main Story started right there … - 7.5 (almost EIGHT) months I visited CSK to complete last 3 repairs “after repairs” – July 8-9, August 20, September 30 and finally 3 long days!!! November 18 to 20th (plus at least 6-10 times between mentioned dates when I stopped by to ask if they received required parts and when …+ many calls to ask about status). Week before 18-20 November 2019 they requested car for 3 full days because replacement of damaged (by them) glass/plastic over Dash odometer… as per Manual (what they said) should take 3 full working days (required disconnection and removal of full dash assembly because glass supporting hardware is located on the back of a dash) … + damaged by glue armrest support top cover and plastic plate around shifter, all together … would be complete, finally. I agreed and provided my car, as requested. 1st day - Monday 18 November 2019, at 9 am I delivered my car, Temporary rental car for me (agreed!) was not available, OK. I came back to Repair Shop again on the same day at 5 pm – rental car was still not available – REJECTED rental car and asked to complete repairs Finally and ASAP. Came next day at 5 pm – was told by Manager that ALL repairs complete, they just need to “click” dash back to place and check couple of “things” and at noon on Day 3 I would be able to pick my car … Came back to Shop on Day 3 at 5 pm … AND ... Finally – NO ONE item from three “damaged during damage repairs” was replaced as agreed within 3 days they had my car on November 2019 - again as usual - item (all 3?) didn't fit as many times before for 7.5 month. “0” Respect to Customer, very low quality of work, no trust to CSK management and NO WAY to use their service anymore – by me or my friends, for sure.I will report to BBB and my Insurance Company with request to check my car repairs Scope of Work completed vs. Scope charged by CarStar Kincardine.CarStar Kincardine? Not, even for free!

Sorry to say this, but terrible work. They took one rock dent on my hood and turned it into 3. The paint barely matches and on a brand new truck, you can plainly see where the factory paint ends. It has the texture of a bad rattle can job.Then to top it all off they put my hood on crooked, there was a 1/2 inch gap on one side and the other painted metal parts were touching. They readjusted it, only to have it on the other side. The dealer put it on properly for me.I can already tell the paint job has a lifespan that is reaching its end after only 2 years, it's getting cloudy and hazy, despite me being meticulous about keeping it clean, polished and coated.

These guys are very professional and fast. I have had my car here 2 times now and was very satisfied. Carl is a rock star at his job

If I could rate 0 stars I would. I put off writing a review until I was totally finished with dealing with carstar but it seems that may never happen..I had my car repaired at carstar Port Perry after an incident involving a deer and the service I got there was amazing!! Then after 2 years the inside of my driver door was rusting. The only rust on the vehicle (it was only 3 years old) and it was happening to the driver's door which was something that had been repaired in Port Perry.. I called carstar because they guarantee their work and was told they would cover it and to take it into the nearest carstar since we moved (Kincardine) had I known how terrible the experience would have been I would have gladly drove to port Perry..anyways.. it took them over 6 weeks just for them to take my car into the shop, they kept having different excuses as to why they hadn't called me sooner (likely because they were doing warranty work that they didn't do the original repair on) they would never call me back I constantly was having to try and track answers down.. they tell me finally they will have a rental for me first thing Monday morning to just show up.. I called them before I drove to Kincardine to make sure they did since I didn't trust their word at this point and they tell me they don't even have a file opened on me let alone a rental for me! I had already been in weeks before for them to take pictures and had emailed them the original repair information.I called them 5 times that day.. they finally told me at 415 they tracked down a rental and I had to be there for 5 to get it. Kincardine is about 45 minutes from my house so obviously had to drop everything to make it in time. Get there and they didn't tell me anything about the time frame. I'm assuming a day? They were supposed to be replacing a door.. weeks go by still don't hear anything. Finally they call me 2.5 weeks later to say they were going to be taking my car into the shop that morning and they will have it done by the afternoon.. so my car sat there for 2.5 weeks for what? No answer from carstar.. I go there that afternoon to pick it up to find out they didn't replace the door they attempted to repair it. There were flaws in the paint, still rust spots, and now new dings all over the car that were not there before. Carstar was going to let me walk away like this until my husband pointed this out and the guy totally changes his attitude saying this is not acceptable and he would never let me drive it off the lot like this and to leave it with him.. after a month from the day I dropped my car off I had still not heard from carstar.. I called the 1800 number to complain and coincidently the next day my car was ready. Great they fixed the door but still dings all around that they would not admit happened while my car sat there for ONE MONTH! One month to fix a door.. called the 1800 number yet again just to advise them about how terrible the service was.When I picked up my car there was 0 paperwork with it.. at the time I didn't think anything of it but now I'm wishing I would have requested it because they're denying having done any work on my car and saying the know nothing about me.Fast forward to October.. I traded that car in and got a new vehicle.. a couple weeks later someone from comes to my house but I was at work and they had asked my husband to get me to call get Rowe motors (this was the company the rental was through) from them saying that carstar had still not paid the bill.. I give them all my information and that was the end of the conversation.TODAY I get a call from Rowe motors saying carstar still had not paid the bill.. they wanted it billed to a different name which Rowe motors was asking me who this was.. obviously carstar doesn't want to foot the month long rental bill so are using combinations of my name's (first, middle, married, maiden name) to pass the buck.Note that it was May when the initial contact was made.. 8 months of this.. do not take your business to carstar Kincardine!

Do not bring you car here, ever.Took over 1 year to poorly complete a paint and stripe job (Carstar's craftsmanship was akin to whiteout painted on the car by a child). Eventually had to go to another shop to redo nearly all the work and remove damage Carstar caused. The owner agreed to this, but this resulted in nearly 6 months of accosting the owner for compensation.

I was so impressed by the service I received at Carstar after my accident. Karl went above and beyond by making several phone calls on my behalf to make sure I had everything I needed after the accident. I felt like I was getting special treatment but I have a feeling this is how he treats all of his customers. Despite a Canada wide delay for Toyota parts, my car was ready exactly when I needed it.