VHA Home HealthCare - Head Office

VHA is a great place to work. It is a supportive, positive environment where dedicated colleagues work together to try to make care better for everyone and where I have the opportunity to learn and grow. I feel fortunate to work at VHA.

I was released from the hospital to VHA April 2021. I am a paraplegic with pressure wounds so I require a lot of assistance. I have had 5 primary PSWs, as well about a dozen who came when the primary unable to due vacations,illness etc.I don't understand all the negative reviews. I am yet to meet a PSW who wasn't friendly, professional and caring in over 2 years with VHA.

If I could give zero stars I would. My father NEVER got the medication he was suppose to receive. He was suppose to receive IV treatment from this organization. However, they were never able to accommodate him so, I had to take him to the Emergency twice for the medication. I hope I never have to use their service again.

I waited 5 months for an occupational therapist to come in. Still waiting for a physiotherapist that never materialized. The OT who came in to assess my apartment for equipment was very ableist, made several comments about disabled people's needs and abilities (according to him ALL disabled people who are not bedridden are capable of preparing their own meals and do not need assistance). He didn't give me any suggestions for the equipment I need installed and actually argued against the things I brought up. Instead of writing a letter to the building about installing equipment, he sent them something saying that I needed help fundraising instead. He did not give me a copy of any letter sent on my behalf and he is ghosting the building manager. I wrote an email but have nowhere to send it. He also wrote my name down wrong, first and last. His initials are JR.

had a really good experience with Pravin the OT. he answered all my questions and was always readily to help. He was such a great help, I’m honestly so grateful for his help. Previous OT I had was no help at all compared to Pravin :)

VHA home Healthcare is A SERViCE PROVIDER for Vulnerable, the sick, the handicapped who are already STRESSED.!!! Well Good Luck having these people. Who Refuses to schedule in PSW's AND REFUSE TO PROViDE SERVICE TO YOU.!!! Way to go being a Service Provider. I am so ANGRY. these people are JUST HORRIBLE.

psw s are quick to say no to any requests made they should be more helpful especially doing housework and kitchen work and not be quick to say no to housework or kitchen work often clients and their families are overburdened with various caregiving tasks and having someone do simple household tasks is needed especially cooking is a problem for alot of clients making breakfast coffee,tea,omlette these simple things are often needed.

WHAT's the Point in Writing A REVIEW.!! Here. THEY NEVER PUT A SOLUTION to the Complaints and OR Problems. All they Do is Reply to your Complaints to Appease you. GO COMPLAiN To Better Business Bureau Canada. Horrible people who just takes the money of Vulnerable People. Who tries to SCAM MONEY. By saying they provided service but in Truth the psw's Just Knocks on doors and claims nobody answered the door and PSW gets paid for her whole hour.

I am extremely grateful for the service VHA provides for my parents, however we have been having a recurring issue with one particular PSW who has been a no-show on a few occasions, and we contacted the supervisors by email but have not had a response from the supervisors.

Services are cut early on…. Maybe they get paid for signups so their focus would be on quick turnover - not interested in improving patient quality of life . My mom had a fall a month ago. She was bedridden on return from hospital.Before the physiotherapist even came, she was telling us that services would be pulled if mom was non compliant. There have been 3 visits and unfortunately, mom was not the most alert for the physiotherapist. However, there were others around and we have followed the instructions. With our consistency and her willingness to follow, she can walk about 30 feet with a walker. She can stand from sitting unaided 10x in a row. The physio witnessed this as well. I find this to be excellent progress for a 90 year old. Yet, they decided to cut their services because they did not find her cooperative at the time of their visit. They were blind to the progress. I am so angry.