Emterra Environmental

Currently working here staff is very good and supportive I come in the evenings

Summary of Emterra based on a 3 week evaluation. Week one: 1 day late, the worker threw our 3 recycle bins in the middle of street, which led to 2 bins and a car carrying 2 kids inside to be damaged. A day late again. Week 2: the worker decided to empty our glass bin on the sidewalk and not take any paper bins. (Broken glass everywhere) We had to clean up his mess. Unfortunately we missed a piece in the snow which got lodged in my dogs foot. Cost us 189$ to remove it. Week 3: they didn't even bother showing up. If you drive down Hilliard st. On Sunday march 1st you will see the whole street hasn't been picked up yet. Pick up should have been on Wednesday. Called city, called head office..Clearly someone in the municipality is getting kickbacks and/or bribes from this company. There is no way ppl can operate in this kinda fashion without having higher ups covering for them.

Recycling was out on time and at the curb for 14 hours. Call centre agent first told me we likely had a green sticker on bins and they were not picked up as we did not sort properly. Checked bins ... NOT TRUE . Next told me she talked to driver and they did the route ... and our stuff was not out. NOT TRUE ... I know for a fact it was as I put to out 30 minutes prior to first possible pick up time. Agent refused to put me in touch with a manager to escalate .. basically called me a liar and said wait for 2 weeks". I will be pursuing until satisfied."

The drivers that do waste collection in my town are wonderful. They take a few moments with the kids and parents to explain their blind spots & safety measures around the trucks. Major kudos to your Wellesley drivers!

Truly the worst service I have used as in my 3 years of business. Nobody answers emails, you'll have to follow up multiple times. They won't lock your bin up after dumping it, no matter how many times you ask. Sometimes, they'll even dump only half of your bin then promise another collection, but won't actually follow through, then won't answer your emails for weeks!

This company has left my leaf collection on my curb for one full week. I called the company twice and they didn't return my call. A truck drove by three days later and still didn't pick up my leaf collection. I was not told that there was an issue with the garbage, no one communicated with me.Why am I paying taxes for garbage collection and not receiving service? I will be calling my regional councillors and making an official complaint.

Thanks for breaking my large bin today I appreciate it. Thank god for ring door bell camera shows how careless your employees are!! Brutal never had a bin broken with the previous company for as long as they did it. Respect other people’s property I’ll be calling Monday and you will be replacing it!!

We support this company with our services and find the crew in charge of production to be some of the best. Jagdeep is technically savvy and understands the situation quickly and is very decisive. Harash has skills in organization and fills in seamlessly when needed. Mohammad understands the process so well we appreciate his support. Thank you all

Our experiences with Emterra and Harash have always been positive. They are always happy to receive our material and we have no hassles delivering product to the site. The staff are always polite and friendly with our employees.

My personal experience with Emterra Burlington has been so wonderful till date and they always serve me with best and fast services. Jagdeep and Harash both are so friendly and professional guys.I am grateful being working with these guys and would highly recommend Emterra .