Frontenac Jewellers

Great experience, Frontenac jeweller's provides a personal touch when speaking with their customers. They truly want what is best for what you want. They will tailor your selection based on budget and needs to the best of their abilities. They also educated me further on certain specs of their diamonds to help me with the confidence in my purchase. Also good to know everything I purchased is a Canadian product rather than overseas.

I've never had such a terrible experience somewhere. I brought my engagement ring in to be repaired as it had gotten bent and the settings on the side that held in the smaller diamonds needed to be fixed. I was estimated 3-5 days for the quote and 2 weeks for the repair. I called multiple times to check in on the status as it had taken significantly longer (1 week for the quote and 4 weeks for the repair). Each time I was told it would be done soon and then eventually was told that the jewler had snapped the band while reshaping it. When I finally got it back, they offered me a discount but upon inspection, the one diamond on the side that was repaired was the wrong color (it is an ombre setting and where it should have been a grey diamond, there was a black one). I brought it back in and the owner argued with me that it was like that before despite several pictures and the certificate from the purchase that indicated grey diamonds. They eventually agreed to find a matching diamond and fix it. This was another 4 week process of which they somehow were unable to find a diamond to match the one on the other side or 2 diamonds to match each other. As my shower and wedding were coming up, they said they would set a lighter colored diamond so I could have it back for my shower and then they would call me when they found ones to match. They gave me my money back but the owner made a very inappropriate comment saying I've taken care of 25k rings and I've put more effort into your ring than I have those ones" -it should not matter how much the ring costs

We couldn’t be happier with the work Frontenac Jewellers had done for us! I recently walked into this store with a design for an engagement ring in mind and that’s when I met Natasa. She saw what I liked and promised me she was able to design exactly how I wanted it. She delivered on this promise! She worked with Noam Carver and designed the perfect engagement ring for us! She truly helped us make our engagement even more special!If you’re looking for a great professional Jeweller, Frontenac Jewellers is where you should go!

Excellent personal service! Natasa helped us with both a custom design ring and wedding / engagement rings. The communication and attention to detail made the experience a pleasure. Thank you!

Amazing service and very professional. Being a guy going into a beautiful store like this is totally out of my element. I went in to buy an engagement ring, the staff made it a very comfortable, fun and a stress-free experience for me! Highly Recommended.

What a gem of a store!! Peter was thorough, knowledgeable, and patient with me and didn't pressure at all. Ended up leaving without buying anything but had such a great experience that I went back to get my wedding band there and couldn't be happier. Great selection of men's wedding bands and excellent service!!

I recently brought a very important item into Frontenac Jewellers to be sized. It had incredible sentimental value and the people there showed me great sympathy and kindness. The rings were welded together so had to come apart first, be sized down and then welded back as one. They were able to do this while preserving the inside engraving and also touched up the claws to protect the diamond. My ring looks better than ever and is safely back on my hand in half the time I expected. Amazing service - highly recommend. Thank you!

I had a wonderful customer experience with Frontenac Jewellers and my online purchase. Very helpful with all my questions from the start and easy communication by E-Mail. And they made my package look so lovely! A big thank you to you all. Would definitely buy again and recommend Frontenac Jewellers. Many thanks!

I recently went to Frontenac Jewellers to get some help with a piece of estate jewellery. They were so kind and helpful and ensured that I was able to wear the piece, but also were able to give me some advice on ensuring the piece remains in wearable condition. I truly appreciate all their help.

Peter and the team at Frontenac Jewellers was absolutely amazing to work with when my engagement ring required some work to it. Peter’s attention to detail and persistence to make sure I had the best outcome possible was reassuring and welcomed. I cannot thank you enough for the excellent service, determination in finding the right place for my ring to be sent and follow up. Thank you very much and I highly recommend you trusting your jewelry with Frontenac Jewellers.