Audi Popular

I got the Best service ever at this dealership. Very professional, accommodating and they always met over my expectations. I would have given 6 stars butUnfortunately Google doesn’t have 6 stars. Thank you for your great service specially Mathieu Pintos . Thank you guys keep up the great work

Poor service even after paying alot they didnot even care for the greasy shoe marks left by mechanic on car doors....secondily not professional about appointments if you promised one day you should work on my car on same day....they started working on my car second they the day they should be delivering me and that even after my call

I had to take my car in to get serviced for a minor repair that was covered under warranty and to do an oil change. This review is about the customer service agent Jason Avila. To start, he’s rude. He acts as if he’s doing you a favor. He doesn’t understand that there are other Audi dealerships that we can go to that have much better service.Second, he tried to upsell me with several additional services from a maintenance package that my car didn’t need. If you’re going to upsell me, at least do it with things that my car can use. I read the Audi maintenance manual so I know what type of maintenance my car needs and when. He didn’t care. He said either I pay for everything or they won’t do the oil change. So I just said no to it.Since my car was getting serviced under warranty for a minor repair, it also included a rental car. But he tried to scare me by telling me that the only way that I could get a rental car was if I bought his maintenance package. I told him no, I know what the warranty covers. All the while, he was being rude as if I can’t go somewhere else.This is the second time within a year that I’ve had the misfortune of being attended by him. He had the same bad attitude the first time. He wouldn’t service my car then unless I bought all the additional unnecessary services. If you need to get your car serviced for maintenance, I strongly suggest going somewhere else.

Had a great experience buying my Q3 here with Baptiste. He was very respectful and the whole transaction was quick and efficient. Nothing to complain about :) The best service I’ve received from any dealership :)

Amazing Customer ServiceBaptiste , the salesperson, was on Top of things from Day 1Spot ON DeliveryFollows up making sure I’m enjoying the new car.Everyone at the dealership is friendly !

My 5-star review was purely on the sales rep at Audi Popular. I found a car that I am interested (an used Q3) but I don't know any one from there. So I do google reviews and the name Baptiste Sarda keeps popping up. I contacted him and bought the car.Such a gentleman. Honest and friendly.

The WORST Audi dealership I have ever been too. I booked an appointment and still had to wait over two hours. Why? They had booked too many appointments. My 1 year service. Not able to wash car since understaffed. Pointed out an issue to look at. Was never addressed. Waited in showroom and new cars were DIRTY. Overall, a terribly run dealership with NO consumer/customer centric skills.

We did a test driver here. The salesperson who helped us was called Baptiste and he was extremely nice. A real gentleman. The Q3 was very good except for the engine noise.

Didn't inform us of the $50 daily charge for having our vehicle in their parking lot until after it was towed there. Claimed it was impossible to refund us for a $600 key we no longer want when the order was placed mere hours ago because it has already been processed and the order is in Germany"

I had done business in the past with Mercedes, Range Rover, BMW and now AUDI. Hands down, this Dealership is the best in terms of customer service specially Mathew! They went above and beyond to solve my issue that I had with my car! Thank you guys!