Mobile Klinik Professional Smartphone Repair - St. Laurent Shopping Centre, Ottawa, ON

Worst service ever, the store was supposed to honouring warranty to repair the phone that I purchased from the store.Worst customer service ever, and the person ( I wish I had his name ) was not professional and unable to come up with a viable solution, instead, he was arguing with me.I mentioned to him, the phone was repaired a while back as the warranty stated. And his answer was that repair was an exception. which was a misleading answer.I do not recommend any one to deal with this store or will be disappoint by the level of unprofessional staff.

I was told my phone would be fixed in a couple hours, i drove from montreal to give it in, when i reached to pick up my phone, they told me they needed a couple more days and I'll get a call once it's done. I didn't receive any call in the time frame they gave, and when i called, i was told it's still not ready. A few days later i called again and was told they received the part and it'll be ready the same day. I requested it to be repaired as a priority as i will be traveling the next day. And Finally when i got my phone back the next day, i found the fingerprint sensor and the gps doesn't work anymore. Customer service was polite but i wouldn't trust them with my device again.

Nice and professional service received from Mohammed. Gives constructive advises on my Samsung issues where others wanted me to replace items in it... will recommend him 100%

For glass replacements I've had no issues. Fast service seemingly done right. Don't let them do your glass protectors however. The guy gave my phone back to me with stuff under the protector. Told me it was just bubbles and to come back if it didn't go away in a couple days. Well it obviously never went away and being a working man I couldn't get back for a few weeks. He told me i had to come back within 4 days for a replacement or now i have to pay more money. I was never told that and he shouldn't have given it to me with stuff under the protector. I left. Will not use them again for that service. Save your time and money.

Dante has professionally cleaned my phone. He has great manners. Thank you

Shockingly bad experience. Came in with a broken battery and they just hounded and hounded to get me onto a new phone plan. I stated my current plan was part of a package with my household, I had zero intention to move onto a different plan. I just. wanted. my. battery. replaced. And they offered to replace the battery if I accepted the plan they offered. I said no, they said they couldn't help me... ??????I walked next door to Cellicon and got everything done for $65. This place is scammy. Be wary.

They were very sweet only get your phone bought in visa gift cards buts it's no biggy

Lol the biggest mistake ever coming here. My Pixel 3 was having issues so we looked up this place, which we thought would be amazing because of the high reviews. Instead we got an EXTREMELY pushy salesman who couldn't take no for an answer.The store is owned by Telus and so what they were trying to do is try to get you to sign up for a new phone plan.The sales associate talked about my phone briefly and then proceeded to repeatedly ask for the next 10 min for me to sign up for a phone plan to get a cheaper repair price. After telling him no, probably 6-7 times and that I am happy with my current plan (which was way better than what he was offering), he turns to my girlfriend to start asking her several times to sign up for a plan so I could have a cheaper repair price.While we totally understand that they likely get commission, the service was so poor and unpleasant we didn't even want to shop with this place anymore. We left and couldn't even get my phone checked.

Good reprensentative good service honest will get you what you specifically need and desire cheap monthly payments. Open box phone Samsung Galaxy S21 for 120.00$ divided over 2 years

First rate service and set-up. I brought my phone for service and while it did not make sense to fix it once they'd had a chance to check the phone (the motherboard and screen had died) I had a really good service experience from Riley and others. Clear explanation of costs, structure, and options. Would definitely recommend them to others and do business with them again (should that be necessary).