Meridian Credit Union

Sandra was fantastic! Helped with every issue I had and more. Friendly and effective. What a treat to deal with

I set up think minimun pay to come out of my acounted.And up till now.Income tax office never het one cent.But yet they jave my money why.I go there two time.Aug and sept to remind them.

I feel like everytime I have to deal with my home branch it's never the same experience. I get one CSR that's amazing, one that doesn't listen, and one that has to rectify the problem. We've been through several personal and small business advisors. Just when we build a relationship, they get moved. No consistency. Thank goodness Sandra is at the front, I still remember her from when I first opened my bank account and she is wonderful!

Worst bank wannabe in Canada.

Mine as well close this branch". Advice centre? Lovely so completely useless for banking except for the ATM. Useless."

The closing of offices to walk in has made me change my rating.

Meridian is amazing. The staff is wonderful, friendly and so helpful. They helped me more than any bank ever has. I'm so happy I switched to Meridian. I highly recommend Meridian.

I was informed today that two Merdian branches in St. Catharines are now `Advice Centres' and that there was no over-the-counter service at either. So, in order to make a withdrawal, I was told that I could use the ABM outside which only dispenses $20 (meaning that I would receive 185 twenty dollar bills for the $3700 I needed to withdrawal) or I could drive across town to another branch in order to access a teller because like I said, you can no longer bank at this bank. I'm not sure what the two tellers at this branch were doing standing behind the counter if they weren't actually assisting customers. If Meridian is going to make it less convenient to do in-person banking (which is likely a cost savings measure despite record profits) then perhaps at the bare minimum, they could update their ABM machines to dispense varied denominations of currency. I wonder if my service fees will be decreasing because you know, less service. Oh, and if you decide that your wallet is big enough to hold those 185 twenty dollar bills, you'll need them to first increase your daily withdrawal limit - an added bonus!

Horrible customer service. Impossible to talk to a real person on the phone.