Intuit Canada

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QB is the worst. Literally use anything else. We are so dissatisfied. And the support team just copy and paste from the questions page. I can read. If the many issues could be answered that easily, we wouldn’t be contacting customer “ support “

If you have a small business and expect to do your own bookkeeping/accounting and you are not a trained professional, do not use QB. My CPA can't even use QB without major issues since the online version forces updates and creates data quality issues, there are known defects that do not get addressed and cause major accounting issues. The support team overall is not helpful and just wastes your time and is the only time I get frustrated . Yes or no answers can take hours.

Dear QuickBooks Customer Service / Office of presidentI am writing to express my deep dissatisfaction and frustration with the quality of services provided by QuickBooks and the behavior of your staff and representatives. I recently subscribed to QuickBooks services and utilized them for less than two months. During this brief period, I experienced significant financial losses and even lost a valuable client as a result of the incompetence and lack of accountability exhibited by your team.I am appalled by the fact that QuickBooks refuses to take responsibility for the mistakes made by your staff and agents. Instead, your representatives have consistently shifted the blame onto me, accusing me of not following directions or misinterpreting instructions. Such behavior is not only unprofessional but also displays a complete disregard for customer satisfaction and support.One of the major issues I encountered was the misleading information provided by your employees. On multiple occasions, I was given incorrect guidance and directions, leading to further confusion and financial loss on my part. It is evident that your employees lack proper training and knowledge, as their incompetence has had severe consequences for my business.Furthermore, the lack of accountability within your organization is deeply concerning. Instead of rectifying the mistakes made by your staff, I have been subjected to further inconvenience and financial burdens. As a customer, I expect the company to address and rectify the issues caused by its employees promptly. However, QuickBooks has failed to fulfill this basic obligation.To summarize my grievances:Financial loss: The errors made by your staff and agents have resulted in significant monetary losses for my business.Lost client: Due to the mistakes and misleading information provided by your team, I lost a valuable client, which has had a negative impact on my business's reputation and bottom line.Lack of responsibility: QuickBooks has consistently refused to take responsibility for the mistakes made by your employees, shifting the blame onto me instead.Incompetent staff: The employees representing QuickBooks have demonstrated a lack of training, knowledge, and professionalism, which has contributed to the issues I have encountered.I demand immediate resolution of these matters and appropriate compensation for the financial losses I have incurred as a result of QuickBooks' failures. I expect QuickBooks to review its customer service procedures, invest in adequate training for employees, and take steps to prevent similar incidents from occurring in the future.If my concerns are not addressed promptly and effectively, I will have no choice but to escalate this matter further by seeking legal remedies and sharing my negative experience with QuickBooks on various online platforms and social media channels.A.

These folks are scoundrels. Read up on them. They have paid lobbyists handsomely to make sure that it’s difficult for people to file their taxes for free, all the while maintaining a strong web presence that falsely leads people to believe that is the case. A corrupt monopolist. Thankfully there are finally a few good free alternatives out there. I’m so happy to abandon you, you have no idea. Check out your options, there are some good ones and let these greedy, misleading hounds chase other prey.

I have been using Intuit for years for my personal taxes and it's usually fine. This year, it was very confusing and made some mistakes. Now I have overpaid on my taxes as well. Tried to call the help line while doing taxes and just got turned around in a circle. Bad experience!

Absolutely deplorable customer service and interface. Value for dollar is garbage. 0 stars.

Scam company refusing refunds because I cancelled my subscription. I am not going to let this slide and will be following up with legal action.I was charged for a subscription starting 1/5/2022 -2/5/2022 when I cancelled my subscription on 1/4/2022Why would they charge me for next months subscription a day before it even starts and as soon as I cancel my membership? Something fishy going on here.I will be letting everyone I know to stay far and wide from intuit.

Have used Quickbooks Premier desktop for 20 years and never had an issue. Last week got an error saying I was at my 14,500 limit. Called Quickbooks and was told I had to moved to online. Did not really want to but there seemed to be no choice. Spent 5 hours on the phone last Thursday was told there was an error and that the Tech Team would fix this and them migrate the and would have this back is 1-3 business days. I cannot get an answer ."

I've had so many negative experiences I won't begin to list them here. Bottom line - Customer support does not know how to answer incredibly basic questions. Additionally, Quickbooks completely broke and they did not offer to help me whatsoever. They investigated my account for couple weeks and could not determine how or why it not longer would work and that was that. They simply said something went wrong on their end, but they don't know how to fix it or even how to identify the issue. Their suggestion was to shut down the account and open a new one. I sincerely wish I could get help from them. I spent 3 phone calls and more than an hour to still not get an answer on how to record on an invoice an expense from a restaurant receipt that includes a tip. The list of these things can go on endlessly. I seriously hope that at some point in time someone will work on creating a quality customer experiencer, and resolving the issues people have.