Best Western Plus Executive Inn

Pictures make the hotel look super lively and clean so I’d say pictures are a bit deceiving. Upon arrival there was an odd smell in the hotel itself and there were crumbs in the bathroom room. Not a bad hotel, just expected a little more for the money. Was also really disappointed that the hot tub was closed and out of service, as this was one of the amenities that sold us on the hotel. All staff were wonderful and very friendly so this helped.

Good place, clean, nice breakfast. I just don't give 5 stars because the breakfast room was too small. But otherwise the hotel is very good.

Stayed for one night. Room was big and comfortable. Hotel is quiet and is walking distance to Keg Steakhouse and other eatery. Room was a bit cool but we did not try to adjust the temperature. I will definitely return.

Pros: Night receptionist Mohammed was very accommodating and helpful, as was the 2nd day receptionist Leah. House cleaning staff that actually came to our room (Stella and Kim) were phenomenal. The breakfast staff were quite friendly and helpful. Location was close to the highway, fast-food restaurants and gas station but in a quiet area.Con: The 1st day receptionist was dismissive/borderline rude when we complained the bathroom was dirty upon our arrival (we noticed the morning after check-in, as we had arrived late the night before). There was scrum in the bathtub and the basin was grimy with a brown ring of dirt around the stopper. We were told the next day, room cleaning assignments were done for the day, despite asking before 11:00am. We ended up asking house keeping for a sponge to do it ourselves. That cleaning staff was particularly helpful in that regard; they sprayed the tub and gave us a Mr. Clean. The sponge was black by the time we were done cleaning, which makes me wonder how long the tub had gone un-scrubbed.

This is a disgusting hotel. Do not waste your money staying there. The room service uses so much chemicals so everything smells like chlorine. The air conditioner is so noisy, you can not change any settings and it is impossible to sleep! Do not get fooled by nice pictures.

I have a friend who has been diagnosed with cancer and has to go to Princess Margaret Hospital. I called about a hotel close to there since my friend is coming from a very far distance. I spoke with a Best Western employee named Mario, located at the progress avenue location. This employee was exemplary. He was so kind and considerate. He went above and beyond. The best Western People are lucky to have employees like him. Thank you for your wonderful customer service.

Well the staff were rude as soon as we walked in the door. I don’t have a physically copy of my credit card just a picture and they told me we couldn’t stay. We drove 2.5 hours for a work conference. After they told us over and over that they didn’t accept debit cards we noticed every single person who walked in after us had problems ; 1 person was booked under someone else’s credit card and they weren’t actually there, 1 person was over charged for a security deposit and had to be shown how to add. Finally we got a manager who told us they do accept debit cards and we paid the deposit with debit only to be refunded tomorrow when we leave. HOW hard was that to do? You want customers to come back? Then start with customer service. Oh and they don’t have a hot tub like advertised :) Have a great stay !

The room was well-maintained and clean. It was a spacious room with a clean bathroom. However, the air conditioner was blowing very cold air even though I tried to adjust the temperature. The staff on the front desk, Mr. Vajresh was very helpful and courteous. Requested for late check-out and the front desk staff offered it immediately. The hotel elevator needs maintenance service because it seems to get stuck. Another nice thing was free car parking.Note: I didn’t eat breakfast at the hotel though it was complimentary. I didn’t use the swimming pool facility so no comment on it.

Don’t let the executive inn name fool you. It’s a Best Western. Still a totally fine hotel but it’s nothing fancy or special. I thought the executive inn would be nicer but it’s the same price as all best westerns so was only fooling myself. I will stay again, was great

Such an Amazing Place to stay. Very peaceful Clean and Calm place. We are enjoy the stay over here.Only issue is the breakfast, very limited option and not much option for vegan & vegetarian people.