Urban eBike

The best E-bike bike store in Toronto, selling the cheapest and and most affordable e-bikes in the market.George is the owner of the store, is not only very knowledgeable in bikes but also a very genuinely nice human being.Me and my wife we went to his store to get an ebike for me.Before going to his store i did a thorough research about ebikes, and finally choose his store, as he had the right collection of bikes that i was looking for.I realized his bikes were also atleast $ 500 to $700 cheaper compared to the same bikes at other stores.After test riding a few of his bikes i choose to get the COMMUTER - $880.While doing the paper work George asked me to pay only $750 and said its right now on a special sale and gave me another $130 discount right there.I was compltely taken back by this price, as it became almost half of its original market value.He told me , only he can offer such prices as he orders them in bulk of atleast 50 or more pieces at a time. And therefore can also provide with excellent after sales support as he has ample spare parts.He opened a brand new box of a Commuter right in front of me and assembled it, and asked me to ride it before confirming my purchase.In total i spent a full 3 hrs in his store, and he was extremely patient to answer all my questions in details.Now, i have a knee injury, so i wanted a light weight ebike, so i could carry it upstairs to my road side apartment.I cannot lock it on the front of our apartment overnight on the sidewalk, as someone will definitely steal this beautiful bike for sure.I tried to lift the bike at his store and it felt the weight was manageable .But when George delivered it to me downstairs, and i lifted it upstairs it felt not possible for me to carry it up and down the stairs on a daily basis.A normal person will have no difficulty, but because my extremely sensitive knees i could not do it.I was afraid that i was stuck with a bike which i would probably never be able to use properly and might end up loosing to thieves and also my land lord asked me not to take the bike upstairs as i might scratch the walls of his stairs and damage his property etc .So I called George, and left a voice message saying everything.To my pleasant surprise I woke up to see a txt from George saying - he will come the very next day around 2 pm and pick up the bike from my place and return me the money.The very next day at exactly 1:20 pm George came to my apartment and payed me the cash, it was the exact those $100 bills I gave him yesterday.I have seen people being very punctual and coming at the right time to take money, but this is the first time i saw someone keeping their word and come at the exact time with a smile on their face to pay the Money Back.I will always remember this incident and never hesitate to do any business with him in the future, and i hope he forgives me of the hassle i caused to him UN-intentionally.Sunny - Danforth & Main.

Working as a delivery biker in the city requires having a reliable vehicle that in the event of a breakdown can be repaired in the shortest possible time... At urban ebikes I couldn't be in better hands The assistance and support that I have found in George is unmatched ..There is always availability to help and the technicians always solve the problem in 1 day at the latest.....I don't think any bike shop in Toronto can get even close to it....Thank you very much George for all your help and kind service. Keep moving forward and continue to be the best..

ALL BIKES ARE ALWAYS AVAILABLE IMMEDIATELY TO TRY AND ALL CAN BE ALMOST IMMEDIATELY SHIPPED, George, the store’s caring owner told me. The great Brampton bike I got from him is similar to the Brompton bike, which can easily cost 60% more. George picked me up near my Toronto home and drove me to his store – he also lives in Toronto – and he later returned me to the subway for easy commuting home. GEORGE DELIVERED MY BIKE THE VERY NEXT DAY and had me safely try it. He also kindly put my beloved seat and rear baskets from my old bike onto my new bike from him. My Brampton bike so adjustable. Not only can I move the seat and handlebars up and down, I can also bring the seat closer to the handlebars or bring it further apart. His bike so fits me, is so comfortable to ride and I keep getting compliments from passersby on how great it looks.

I bought the Aspen" model from George over 3 months ago. I have not gotten around to writing a review because I am having so much fun with the bike. George was marvellous to deal with. We spent an hour on the phone prior to me coming into the shop. When I did come in

Fantastic bikes (we bought two), very comfortable, and excellent range. The after-sales support we received was fantastic. George is always a phone call away and happy to assist with any questions we had.

After I got a small ebike at a local place last year, my husband found George at Urbanebike and bought himself an ebike. The personalized service at this place was nothing short of exceptional. A few days ago, I sold my basic ebike and went to George for a new one. Customer service was again nothing short of amazing. It’s clear that George takes a personal interest in anyone and everyone that comes into his store and does not push any particular bike. He obviously loves what he does and it shows! He spends time with you to see if the bike fits correctly before you try it, and when you purchase it, he spends more time explaining how each part of the bike works and then lets you show him that you understand his instructions. After my first ride on the bike, I found the edge of the seat to be uncomfortable. They worked with me trying to adjust the seat, and when this didn't work, they found another seat that was much more comfortable. We’ve looked at other shops but no one gives customer service like George and his associate. I recently recommended a friend to him who was very nervous after she had a bad experience trying out another bike and he spent extra time to adjust the bike's settings to make sure she was happy with the bike he recommended.Thank you for your exceptional service, George! Urbanebike is the only place I recommend for an e bike in the GTA!!!

I recently bought an e-bike from Urban e-bike and the service was superior! George ensured that I had the right battery for my specific requirements. I bought one of the foldable models and he walked me through the steps of the fold & unfold process and was thorough in explaining all of the bike's capabilities. I had a technical issue with mine and George took time out of his schedule to accommodate mine. He went above and beyond to ensure I would experience my bike the way it was meant to be enjoyed. Customer service here is the best I've experienced in years. Superior service, complimented with a good warranty for the bike. I have and will continue to let my friends and family know about Urban e-bike!

My husband and I both enjoy bike riding but as seniors our knees don’t! We finally decided to check these bikes out and this location after a glowing report from our neighbours. The first thing that we noticed was that the owner was not interested in selling us just any bike but more the “ correct bike”. Even after we had made our choice he insisted we see everything available. An extra bonus is you can actually try as many bikes out as you want to right there. We both love our new bikes and surprisingly the transition from a regular bike was easy. If you are interested in an e bike do yourself a favour and check this place out. Competitive prices and excellent customer service.

I've had my ebike for 2 months now and I'm hooked. George, the owner went through all the bikes he was selling and helped me get the bike that best suited me. On the streets full of construction and pot holes, the fat tire bike glides over them with ease. The bike is extremely sturdy and beyond comfortable. George was amazing to deal with and I highly recommend his store.

Happy CamperI love my ebike,i have the ''CITY'' model and im impressed.Pros-like the flat black frame,makes is easy to do touch up paint jobs-very fast,rockets to zero to 22 miles/hr in 5 seconds-very bright front light and rear light is low at the rear axle,just the the new harley davidson model-seat is comfortable-''slim'' tires,not too fat-only 50 pound,all aluminium-very solid and well built-shimano drive train-Teckno brake system-waterproof display-very quiet motor,my tires make more noise-good stopping power with the brakes,skid marks all over toronto streetsCons-paint chips easy from my lock rubbing against frame-a few loose spokes on back wheel,but easy to tune up-hand grips were too hard,had to swap to good pairover all is was a good deal for 1300