Swarovski

good customer service provided by the Persian sales lady when purchasing in store, she will open the box and let you to check if everything is ok, put a ribbon and in a bag with tissue papers but bad experience when picking up online order, those 2 Asian lady didn't even care, I have to ask to take a look to make sure, she just gave me the package and I asked for ribbon since it's a gift, the lady told her coworker to do it for me and she gave it to me then disappear, so I have to ask the lady who originally grabbed me the order but she told me her coworker would help me since she was busy with other customer, fine, maybe they don't have commission for online order so they don't consider me as a real customer

We visited the store last week, and we were helped by a representative named Rafah, who was very friendly and kind natured. We really felt like she was doing her best to help us. My daughter and I were very thankful for her professional and patient attitude!

I bought mother's day gift from them. Iam very happy. Very good service they provided. Thanks.

I would give 0 stars if I could. I purchased two magnetic clasp bracelets for my mother, the first of which came without a magnet in the clasp (therefore would not stay on my mom's hand), which I only realized when I purchased my mother a second bracelet with a magnetic clasp that shut perfectly. The second bracelet, which was under warranty, my mother wore once and the ladybug charm fell right off. The sales associate sent it back as a courtesy" and said they will get back to us (in a long time) once they hear back from their repair location in Toronto

I haven't been to many Swarovski stores—since COVID I've become a primarily online shopper—but I received great service from Rafah when I visited this location to return an online order. The entire process was hassle-free. I was also offered a complimentary extender when I explained that most Swarovski necklaces are too tight and short for me to wear comfortably.

I came into the store a few days ago to purchase a gift. Everyone at the store was very approachable and friendly. I was helped by Rafah who was very kind and helped me find exactly what I was looking for.

Very knowledgeable and helpful staff.

I visited the store to purchase a gift for my wife for our anniversary. My first visit to Swarovski and I was amazed by the great customer service I received from their staff. Shadi was very focused on what would suit the occassion and showed various items and her recommendation of a set turned out to be the best gift I purchased. I found the store that I know I will return to again.

Elite customer service. Thoroughly enjoyed the shopping experience. Solid suggestions. Will definetely revisit.