Floors Plus

I like to be treated with some kindness and respect when dealing with people. Thank you Kim and Matt for showing both these qualities. I hope your company is aware of how you treat customers and potential customers. I will highly recommend your store.

Disappointed in dealing with Mike Poirier. At first he showed us examples which he had in stock". Chose one and found out later it wasn't in stock. So we asked for pictures of what was physically in stock. We chose again

Definitely the worst experience I’ve ever had dealing with a flooring company and the only one to blame is the insurance adjuster working at Floorsplus Stern Ct. No communication skills (literally took about 3 weeks to even response) and was not reachable most of the time.After receiving the layout of the floor, he was short of 6 boxes to finish our flooring. Not only he was short on the first time, but only ordered 5 boxes and was short a second time. I’ve wasted 4 vacation days due to his incompetence.The second issue was their installers… Did a great job on the first portion of the job, but it went down from there, forgot to bring underlay foam and just decided it was not necessary, swearing (thank god I had no kids there), smoking at the front door, insulting me etc, etc…Store manager should do a little clean up in his personnel.

Ordered our flooring here after an unfortunate flood in our kitchen area. They has lots of great options that are budget friendly. Buddy was great guiding us, new home owners and first time doing renovations to select the product right for our space. Matt did an amazing installation and was easy to get in touch with to fix an imperfection found. I highly recommend!

I hired Floors Plus to put in laminate flooring in our new store location in Bayers Lake. They did a great job! I was very impressed by their service. When the movers brought in my cash counter, they put a large scratch in the floor. Bobby came by from Floors Plus and fixed it for me. They didn't charge me for it. I was very happy about that. I'm happy with their service and product.

Where do I start? Firstly there should be a ZERO star option.Floors Plus Burnside installed vinyl plank flooring in my home and did an awful job (see pictures) and also their product is garbage.We tried to get them (Buddy) to address the issues we had (cracking, gaps everywhere and simply just a poor installation of a poor product. They would do NOTHING for us!If you want to throw your money away and get stuck with paying for a floor TWICE like me, then do business with Floors Plus.I lost my money so I hope someone reads this and saves theirs.There is no way some of these 5 star reviews are legitimate. No doubt posted by Floors Plus themselves.

After comparing quotes for my flooring replacement I opted to go with Floors Plus on Sterns Ct in Burnside. The sales agent, Matt Henneberry said they were required to do their own measuring before orders were made. I trusted that he did his job correctly.Turns out he didn't (I was short 3 boxes in the end of the install). Matt no longer works there, I was told when I went to complain and insist that they get me what I needed on fastest courier available.Displaced from my home and holding up all the trades involved.Manager, Buddy Lewis was no help when he said that they would not ship any sooner than their regular arrivals; three weeks out. Making a bad situation worse for a customer that spent thousands of dollars already and holding up a production crew for shipping three boxes across the country. Stock was in Calgary.Needless to say I refused give this company anymore of my hard earned money. I went to Vintage flooring; they took my order and help me with arranging the courier. I get my flooring next week.Customer service in our local economy is vital. Why is it some managers only want to handle the easy stuff, taking all the accolades but when they actually have due deligence to a customer they turn their backs.I do not recommend this company.

Worst experience I ever had in all my years dealing with customer service. Do not use this company!! If I could choose a no star rating rather then have to give it a 1 star I would.

Dealt with Buddy Lewis at Floors Plus to replace some hardwood for an insurance job in 2021. Buddy proved to be incredibly incompetent and to say his communication skills were poor would be a big understatement! He rarely if ever responded to our emails and texts and gave us no instruction on lead times or when his installers would be showing up etc.The only plus would have to be that the installers did a good job.

The staff at Floors Plus were great. They took the time to explain the pros and cons of their products so that I made my purchase wisely. Highly recommended.