PJC Jean Coutu

I go to this JC every monday morning for 2 4L bottles of water and whatever else i need on Monday mornings. This morning, around 8 am, i passed by and decided to go to the cosmetic section. I was looking for a reversa product. I heard on the intercom a call for clientel service to go to that area. Then, i heard another mention on the intercom that a clochard" was in that section. I was the only one there. I am properly dressed (all in black though). Nothing about me shows that i am a hobo (which i am not). The person on the intercom continued to call for a clientel service personel to be present in that area. Then

They get one star for delivering the right number of pills but none for the quality of their service. I would have noticed the non-renewable" error on the label (the pharmacist's oversight) had they allowed me to read it instead of immediately putting it below the counter after I paid. Despite knowing that I was a physician and had extensive past experience with this medication they tried to force me to see the pharmacist. I had to practically shout at them to give me the medication I had paid for. They must be billing the RAMQ for patient consultations even when they are unwanted. Note that pharmacists can be invaluable when their software signals potential drug interactions. They can advise on the best way to take a medication (e.g. with food) and be familiar with the 2 or 3 most common side effects. But since they have over 5000 products (most with at least 2 names) their knowledge of each is necessarily superficial. If you don't have time to wait for an unnecessary "consultation" ask to see the label of the medication before paying and then hang on to it as you pay."

Couldn't help but laugh when I came in.I think a lot of people really enjoy buying discount halloween candy the day after, and this was one of the few stores that actually sold any candy in the neighbourhood. They still had the halloween decorations up, but in the candy's place were a pile of advent calendars and christmas candy. It has left me absolutely dumbfounded, they're losing money on this one. No way anyone sat there and thought about this for more than a few minutes.very sad

The Pharmacists are nice but the main lady at the counter with the cane is super rude. I try to be friendly with her but she gives attitude most of the time.

I went to have my medication on Aug.27 2019 around 7 pm. There were around 5 staff in the pharmacy department and only 1 person in line ahead of me....1. It took more than 40 minutes to have my prescription filled. When asked about the inefficiency- they shrugged off and gave endless excuses. No team work nor courtesy were shown in this pharmacy department.2. I asked for 2 months’ refill but the pharmacien gave me only one month plus more excuses....3. Then the waiting nightmare restarted, More time to get the medication and another waiting to pay....4. When I got home, I found that they charged me 3 months by mistake.5. I was not the only one who was upset at that time- there was a gentleman who came a little late than I, he also complained the super long waiting and the mistakes made by this unbelievable team..

This JC is the best cute little pharmacy in Westmount. I have been going there at least once a week since 2010. Cashiers are very polite, store is clean and generally I find prices aren't too high (i mean go to pharmaprix and you see the difference). I never had to stand in check-out line for more than 5 mins. 4 star only because of their pharmacy section, always too slow or just no service but I can see why, they are always busy, cramped in a very little space and generally don't seem very happy.

Used app to order meds at 3pm. Chose option for pickup at 6pm. Arrived at 6:30pm. Order not filled yet. They politely apologized but said they couldn’t have order ready for 30 min saying they were busy. Said they would not prioritize my order despite no other clients waiting. I came back 30 minutes later and still had to wait another 30 min. They should stop using app if unable to live up to their time commitments.Btw While I was waiting another man was waiting for meds that the pharmacy forgot to deliver.

I cannot speak for the pharmacy staff because I have never used their department. But the staff of the rest of the store, from the cashiers to the stock personnel are very friendly. I visit this store once a week and they always greet me with smile, very quick to help.

When calling in a prescription and arriving to collect it many hours after the promised time, 80% of the time it's not ready. Recently made a request for a 3 month supply, they got it wrong.

I’ve been using this pharmacy for years with no issue. The past few months it has gone right down hill. There is no call back option to the pharmacy on their automated phone system so you cannot return the pharmacists call when they leave you a message. The pharmacy staff are rude and indifferent to you, if they even bother to acknowledge your existence. I finally decided to complain to the store manager, who in contrast was charming and professional and listened respectfully to my complaint. He explained he has a lot of new staff. I wished him all the best! I can’t help but think that anglophone/bilingual staff leaving, replaced by francophone staff is the result of the radical changes to Bill 96. As a anglophone customer I’m met with indifference. Avoid this pharmacy and take your prescription somewhere more friendlier.*I wanted to add an update. A while after is written this review the pharmacist called me to apologise and resolve the issue over the prescription I’d gone into collect. I thought that was very professional of her and ethically the right outcome.