Showcase

Today's experience at Showcase was sour compared to Tuesday when another server was present; this person accused me of being rude and I left without a purchase which I was in the process of making.. whilst I may have been short as he was not forthcoming with information on the product of interest to me suggesting that I go and read the information and how he was busy to help me...

The friendliest and most helpful staff in all of Kingsway. These guys will help you in store, or on the phone. They are knowledgeable about the products they sell, AND where to get alternatives if they don't sell the products anymore. I can't say how much I love this store and how well the train and treat the staff. Thank u so much! You guys do a great job.

Most nonsense person i have ever met, guy is so stupid. We bought lolly pops in unicorn shape, this stupid person never offered bag and my kid dropped one and this slow speaking person said he cant change coz its food and i dropped on floor. Stupid people first proper service and offer bag to customer. Idiots

I've made 2 purchases over the past week. No issues but to note that you can typically find the items that they sell at other retailers at. better prices and purchase terms.Everything they sell is marked final sale, vs other retailers offer price protection and more customer friendly return terms.My point in making this review is to do your research before blindly going to one of their stores unless you don't mind paying more without recourse.

Worst customer service I have ever experienced. Realized the item purchased was damaged as soon as we got home and opened the box. Called immediately and they refused to refund the item despite selling me a damaged item. Completely unacceptable. I’d understand not refunding if the item had been used but it is still in its plastic wrapping and packaging. Do not waste your time or money on their products and poor customer service.

They have cool stuff but somethings are expensive

This place has limited selection, and you won't find out until after the purchase that the items are final sale unless defective. No point on asking for a gift receipt.

such rude and discriminatory customer service. i was inspecting an item i was going to buy for damage, i wasn’t ripping the package open at all. the employee threatened to call security. i told him i was buying it and he said i had to buy it first, but why would i buy a damaged item. i knew showcase was sketchy with their return and exchange policy so i wanted to be sure of my purchase. he wouldn’t even let me check it. he assumed i was native, i’m filipino. he accused me of stealing a 10 dollar toy. this was so unnecessary. he had no reason to treat me like that, especially with my 9 year old sister with me. i asked politely for his name and he shouted back “what’s your name.” Then proceeded to say it’s none of my business. Many employees have name tags so he had no reason to react the way he did. and just to top it off, he offered a receipt and i said no thanks, then he insisted on me taking it since security was going around the mall checking “people like me.” i took a photo of him since he wouldn’t give me his name. be weary of entering the kingsway showcase.

Absolutely terrible customer service! The male attendant was refusing to accept a return even though I purchased a warranty. Terrible return policy on an item that didn’t work right out of the box.A ridiculous place to shop.