Andrew Sheret Limited

Walked into this place looking for a part for my faucet. Don't ever deal with the asian lady here, she's useless and sits in the desk closest to the entrance. We had the model number and all she had to do was look for the part number for it (a few clicks on the computer). But because we didn't have the part number she was trying to turn us away. Corynne came in to save the day. She knew exactly how easy it was to find the part number online as long as you have the model number, and the funny thing is--it was in the drawer right beside the asian lady. Please save yourself the headache and judgement, skip the asian lady (she acts like she knows everything but doesn't do anything), deal with Corynne. I would have given a higher rating. But unfortunately, until this useless, lazy employee doesn't sour customer experiences it'll have to be this rating.

We love Andrew Sheret / Splashes. Good selection of quality products. A shout out to Erlene for her help and approach to working with clients. Very professional and know her products well.Gene and Oskar, Portside Interiors Vancouver

Went in to buy a pipe, and at least 5 employees saw me, but didn’t bother to greet me. I waited over 5 minutes while they all stood around chatting. Don’t go to this location if you want somebody to acknowledge you. Staffing doesn’t seem to be the problem. 1st Ave location has decent staff that actually want to help!

Great customer service. Karin (sp?) was very helpful in finding me a matching part for my kitchen faucet and explaining to me the different options for changing the nozzle. I had looked for this part at several big box lumber/hardware stores and was about to just give up and buy a new faucet set for ~$400. Really appreciate the time and effort she spent helping me.

One of our favourite locations, we have been shopping at this location for years. The team here has always been knowledgeable and honest. Calvin and Gideon always provide us with amazing customer service.For your plumbing needs we highly recommend them.

I visited the store to see if they have a part for my faucets diverter that was broken, Corynne went above and beyond to help me find the right part and gave me tons of tips on what to look for and how to install them. Although they did not have the part, she helped me look for it online and was able to identify the brand of the faucet which is discontinued. I highly recommend them.

We needed to buy Grohe kitchen faucet spray hose replacement kit ($42) which I couldn’t find at Homedepot. Impressed by Clean store setting and friendly staff who is willing to help.

I stopped by to hunt down a small screw for my shower control and the sales consultant Corynne was super helpful and showed me how to complete my repair. I didn't end up needing anything this time but I am very comfortable doing business with this company in the future. I was also surprised to learn how long they have been around (1892) and is still BC owned and operated.