Pandora Jewellery

My mothers bracelet and charms broke and when I brought it back in the manager was so generous and replaced both the bracelet and the charm for free! She also washed one of the other charms that seemed to have lost the gold colour. The manager Jamie Lynn was so helpful I wanted to leave a review! Thank you for the great service! My mom is very happy to have her bracelet back!

I love all of my Pandora jewelry! Also the staff is so friendly and just a pleasure to deal with.

Poor rating for customer service and helpfulness over the phone. The clerk at this Mall store put off a cleaning I requested until mid to late January. (My mistake was to dip my bracelets into Haggerty liquid cleaner - which is a good product - but not for Pandora. I was unaware. The silver turned dull.) The Manager was not available.Worse than that, I asked the clerk if there was another Pandora location in Kingston. She said 'I don't know'. I googled and found a location on Princess St. The owner there,who is a jeweller, helped me immensely with an at-home cleaning solution and technique.

Manager wouldn’t allow Christmas Gift return without receipt. No signs at cash stating this. I was gifted the same item. Had proof item was paid from a joint account Dec 21st. Staff were uncaring. I had to ask giftor for receipt, which I was trying to avoid. I won’t repurchase, nor recommend this store -1 star if it was possible

The staff were so freindly and I never felt rushed or pressured and the young lady that served me deserved to be employee of the month she was so polite and courteous and i.would recommend anyone that likes Pandora jewelry to go see Taylor Medeiros if you enjoy a none rushed shopping experience.

My mother and I went to this store to process a return. Service was lacking. It took awhile for the 3 associates behind the counter to even acknowledge that we were next in line. My mother made and observation to me (turned away from the counter and spoke directly to me and quietly) about the service and the associate interjected into our conversation and then told my mother that her “attitude” was not welcome. There was no attitude, no ill-will, and no snark from us.. just an observation. The associate seemed to want to start an argument because at that point she wouldn’t just ring us out and let us leave. She continued to argue and she seemed to enjoy the argument as she just kept smirking the entire time. What I assume was a manager had to step in so we could finally leave. This is literally a coles notes of what transpired tonight. It is appalling that my mother was treated with such a lack of respect and was belittled. This store has definitely taken a turn for the worse and the associates should be trained on how to interact respectfully with clients.

My friend and I went in the other day just to look around for some cute ideas. We were bombarded at the door, when we told them we didn’t need help and we’re just looking around yet another person tried pushing things onto us, and then another and another. We did not feel comfortable looking around the store at all. It was not a good experience.

I was told this morning that I could come and exchange a ring my partner purchased for me this Christmas- I only needed the receipt. Off home I went to get the receipt and they all state “because of a Boxing Day sale on today we cannot do exchanges….come back the 29th.” No no ….that was never specified to me…..I am a very dissatisfied customer at the moment- I had to drive all the way here to do an exchange I was NEVER told I was wasn’t able to do today. Contacted head office to let them know how unprofessional this is. As I was leaving they all mockingly said “have a VERYYYY nice day…..” we won’t be shopping at pandora ever again….I encourage everyone else to ditch this store as well!

I’ve probably spent 2 grand at this place in the past couple years and never really had an issue, but today the customer service was just plain awful. Won’t be returning to this one as I’m not too keen on spending hundreds of dollars in a store that’s unwelcoming.

Never had so much trouble exchanging an item. The girl that was assisting me was great and very friendly but when she asked for help to do the exchange, the other person was really rude and dry, not trying to be helpful or nice whatsoever. After 3 visits, just ended up returning everything and will buy my gift somewhere else. Love pandora but won't spend a penny in a place that doesn't have the tiniest care with customers. A smile or an apology doesn't hurt anyone. Bet it would be a different conversation if I was buying something and not exchanging.