Mr. Rooter Plumbing of Nanaimo

The charged for service was substantially higher than any other plumber I have dealt with. The fact the minimum service call price was $242 was only raised by the plumber after he arrived - it should have been mentioned to me at the time the appointment was booked. Unfortunately, by the time I knew of the outrageous price it was too late in the day to arrange for another plumber (who would have charged a fair amount). I had no choice but to move forward. These are unethical business practices. Any other plumber would have charged no more than $120 for the 5 minutes of work required. I am VERY disappointed to have made the mistake of assuming Mr. Rooter would be an honest company to deal with. I am posting this review to let others know of these terrible business practices.

The technician came right on time. Very courteous and knowledgeable guy who explained me what the problem could be. After checking, he gave me an estimate of the work. The work was done very professionally and I am very happy with the service I got. A little expensive, but I liked the transparency.

Mark quickly reviewed the problem with us, investigated and quickly found the issue. Not what we thought. He had the part and installed it in short order. During testing of his repair he found another issue, dating back to initial installation, 27 years ago. His experience enabled him to devise a simple repair.

I was billed $570 for an unsuccessful attempt to clear a drain. If I'd had a lawyer in instead of a plumber, the result would have been the same but I'd have saved $100.

I simply cannot say enough good things about Mr Rooter Nanaimo! We had a bathtub plumbing emergency and the company that handles our strata contract were unable to help. Mr Rooter were onsite the day I called them. Mark, plumbing technician extraordinaire and Victoria, the customer service ace, were professional, compassionate and an absolute pleasure to deal with!! I recommend them 100%!!

Technician was very pleasent and efficient and did work 100% to our satisfaction. My only complaint is the price being charged. Just bordering on the outrageous. I know things have gone up...but their add-ons are far to expensive.

Excellent service repairing an external sewage pump. Would highly recommend the service, especially serviceman Mark.

We just had a visit from Mark VanDiermen for a couple of plunbing issues. He was punctual, polite, friendly, efficient and very competent.Prior to his visit we had both a phone call and an email infroming us of his arrival...great communication. Rates were reasonable and the work was done quickly and well. This was our first time using Mr. Rooter Nanaimo but it won't be the last. Very happy customers here!

Highly recommended!! I will definitely come back again if I have plumbing issues next time. Thanks so much Mark!!

We called Mr Rooter the morning with a leak in the kitchen faucet. Several hours later, the fixture causing the problem had been completely replaced. Mark was wonderful and the service we received was superb. Could not be more please.